Retail Sales Associate

Position Summary

Full‑time Retail Sales Associate in pawn store locations nationwide. The role combines customer service on both the lending and retail sides, handling sales, loans, and general merchandise transactions.

• Greet and engage customers, building rapport to recommend financial solutions.
• Perform non‑management open/close procedures and keep the sales floor clean and stocked.
• Process sales and loan transactions in accordance with policy and regulatory requirements.
• Handle cash and negotiable items following established procedures.
• Answer incoming calls following company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Must be able to work for extended periods and perform physical tasks such as standing, stooping, walking, climbing, pushing, pulling.
• Must be willing to work outside the store as needed (e.g., in parking lots, exterior storage).
• Minimum age 18 years.
• High school diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient in basic math calculations.
• Cash handling experience preferred.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.
• Ability to work in multiple locations as business needs dictate.

• Comprehensive medical, dental, vision, life, and supplemental insurance (eligibility required).
• Earned Wage Access program available from the second day of employment.
• “Unlimited” commission in addition to hourly base rate.
• Vacation: one week after six months, an additional week after one year, and two weeks annually thereafter.
• Sick/Personal time: 8 hours after six months, 16 hours each anniversary year (up to five years).
• Employee discounts available from day one.
• Tuition reimbursement (up to $2,000 per year) for qualifying full‑time employees.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401(k) program after six months.
• First Cash Pet Insurance program.
• Flexible scheduling and potential for team travel.

Commission incentive plan is proprietary. Pawnbrokers can earn 2‑8% commission based on gross profit and personal performance. Detailed plan information will be provided during the interview process.

The company requires all employees to sign a binding arbitration agreement for dispute resolution. Pay rates will not be below local minimum wage requirements. The First Cash 401(k) program is available to employees 21 years of age or older.

First Cash Holdings, Inc. is an equal‑opportunity employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status or any other characteristic protected by federal, state or local law.

Reasonable accommodations will be provided for qualified individuals with disabilities.