Retail Sales Associate

Job Title

Full‑Time Retail Sales Associate

$10.00 to $14.00 per hour plus commission.

Earn up to 8% commission on transactions, averaging an additional $3.36 per hour on top of hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Flexible working hours – most stores open 9AM to 6PM; many close on Sundays.
• Earned Wage Access program available from the second day of employment. Employees can withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission above hourly base rate.
• Paid vacation: one week after six months, additional week after one year, two weeks after each anniversary thereafter (subject to state/local requirements; 120 hours after five years).
• Sick/Personal time: 8 hours after six months, 16 hours each anniversary thereafter (subject to state/local requirements; 24 hours after five years).
• Employee discounts available from first day of employment.
• Tuition Reimbursement through First Cash Education up to $2,000 per year for eligible full‑time employees.
• Access to over 10,000 discounts from 1,000+ companies via First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months.
• First Cash Pet Insurance program access.

We seek entry‑level, full‑time sales associates for pawn store locations nationwide. The associate partners with the entire staff to deliver customer service across lending and retail operations, greeting, engaging, and assisting customers with sales, loans, and other transactions involving jewelry, tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains the sales floor clean, stocked, and displays merchandise.
• Performs sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items following established policies.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect.
• Partners with all employees to create a positive customer experience.
• Completes assigned training successfully.
• Performs other related duties as assigned.

• Must be willing and able to lift or carry up to 50 pounds.
• Must be willing to perform tasks requiring standing, stooping, walking, climbing, pushing, pulling, and lifting for extended periods (per legal requirements).
• Ability to work with firearms and obtain firearms certification.
• Employees may be asked to assist a customer outside the store or retrieve products from exterior storage areas.
• Minimum age 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, cooperate with others, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficient basic math calculations.
• Cash handling experience preferred.
• Ability to work at multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Computer literate; able to operate POS systems and common office machines.
• Bilingual applicants encouraged.

Pawnbrokers can earn 2-8% commission based on the gross profit of their performance. Detailed information provided during the interview.

Use of a binding arbitration agreement to resolve disputes. Pay rates comply with local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer.