Retail Assistant Store Manager

Assistant Store Manager

$13.00 to $17.00 per hour.

We offer an easily achievable commission structure that pays for every transaction processed. Retail sales associates can earn up to 8% on transactions, averaging an additional $6.04 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours – most stores open 9 AM to 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available from the second day of employment – withdraw up to 50% of earned wages, up to seven times per payroll cycle.
• Unlimited commission above the hourly base rate.
• Vacation: one week paid after six months of full‑time service; an additional week after one year; two weeks each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (up to 24 hours after five years).
• Employee discounts available from day one.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401k program after six months.
• Access to the First Cash Pet Insurance program.

Assistant Store Managers are accountable for the day‑to‑day operations of the store and for promoting a positive, productive environment. Working closely with the Store Manager, you will lead and develop store employees, recruit and retain top talent, meet financial goals, and manage customer relations. This role includes analyzing store financial statements, committing to the company's asset protection program, and driving new customer acquisition.

In addition to an hourly wage, assistants earn commission based on productivity and a bonus tied to store performance.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and addressing customer issues promptly.
• Monitor and support the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, ensuring all procedures protect assets.
• Ensure asset protection via inventory control, property safety procedures, documentation, and securing customer loans.
• Administer store processes: inventory, loan management, merchandising, store presentation, store systems, and reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure validity of all loans issued.
• Complete assigned tasks and training for self‑development.
• Communicate clearly to employees to ensure understanding of the store’s mission and profit objectives.
• Stay current on product knowledge.
• Act as manager on duty when the Store Manager is absent.
• Perform other related duties as assigned.

• Must be willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist a customer outside the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Ability to work at multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Expect to work 40+ hours per week; hours are business‑driven, not guaranteed.
• Computer literate; proficient with POS systems and common office machines.
• Strong multitasking, organizational, and analytical skills.
• Cash handling experience required.
• Independent work ability with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Assistant Store Managers may earn 2–8% commission based on gross profit of personal performance. Details are provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. We provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, marital status, public assistance status, veteran status, or any other characteristic protected by law. First Cash will provide reasonable accommodations for qualified individuals with disabilities.