ALICE Mobility Navigator

The ALICE Mobility Navigator is a grant-funded position responsible for coordinating United Way of Greater Baytown Area & Chambers County's ALICE Mobility Program. The Navigator works directly with participating households to provide goal-focused navigation, coordinated referrals, barrier reduction supports, and ongoing coaching that helps families move toward greater financial stability.

The Navigator also serves as a key liaison between United Way and community partners, helping coordinate services, strengthen collaboration, and improve outcomes for ALICE households. Through direct engagement, resource coordination, and outcome tracking, this position plays a critical role in implementing United Way's Elevating ALICE strategy and advancing economic mobility in our community.

• Lead implementation of the ALICE Mobility Cohort model.
• Coordinate participant onboarding and documentation.
• Manage barrier reduction supports and participant incentives.
• Maintain program workflows, policies, and procedures.
• Support continuous improvement and evaluation efforts.

• Assists and coordinates in securing support services for families in need of assistance in relation to health or welfare needs.
• Advises clients on the availability of programs in the community that may provide assistance, and has knowledge of eligibility criteria for and provides referrals to such programs.
• Build relationships with participants through consistent engagement, active listening, and accountability.
• Conduct participant intake, enrollment, and eligibility verification
• Develop individualized mobility plans and goal-setting strategies.
• Assess barriers to employment, housing, transportation, childcare, and financial stability.
• Provide ongoing coaching and accountability.
• Coordinate warm handoffs and referrals to community partners.
• Conduct regular follow-up meetings and monitor participant progress.
• Monitor participant progress and document outcomes throughout program participation.

• Utilize the Community Information Exchange platform to coordinate referrals and services.
• Maintain accurate participant and referral records.
• Track service utilization, outcomes, and mobility indicators.
• Support grant reporting and community impact reporting.
• Develop the system and data infrastructure to support long term program success.

• Build and maintain relationships with mobility partners and referral organizations.
• Coordinate communication between participating partners and enrolled households.
• Participate in case conferencing and collaborative service planning.
• Identify service gaps and opportunities for additional resources.
• Provide training to community partners on referral processes, CIE workflows and expectations, as needed.

• At times will represent United Way at community meetings, workplace campaigns, presentations, and events when needed, serving as a professional and informed ambassador.
• Will make relevant presentations to a variety of groups and individuals.
• Support volunteer recruitment, orientation, recognition, and engagement activities.
• Coordinate stewardship activities that deepen relationships with sponsors, donors, and community partners.
• Assist with donor and sponsor recognition initiatives throughout the year.
• Other duties as needed to ensure relevant communication tools are in use and that events and meetings are successful.

• All team members will actively support disaster response and recovery with specific tasks and assignments, as needed.
• Support general office duties: answering the main office phone line and greeting and helping individuals that enter the office.
• Ensure phone calls and emails are managed in a timely manner and that all safety protocols are in place.
• Other duties as needed to support departmental operations.
• Perform additional duties as assigned.

• Bachelor’s degree in Social Work, Human Services, Nonprofit Management, Public Administration, Education, Community…