More jobs:
Onboarding & Support Specialist, SaaS Customer Success
Job in
Beachwood, Cuyahoga County, Ohio, 44122, USA
Listed on 2026-08-23
Listing for:
Crawford Thomas Recruiting
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Crawford Thomas Recruiting is seeking a proactive Onboarding & Customer Support Specialist for a B2B safety technology company in Beachwood, OH. You will guide new customers through setup, provide day-to-day support, and help drive a strong initial product value.
The role combines onboarding, technical support, and account assistance, with a focus on timely responses, CSAT targets, and collaboration with Sales, Product, and Customer Success teams. 2–3 years of related experience required.
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