Strategic Enterprise CSM Retention & Adoption
Job in
Beachwood, Cuyahoga County, Ohio, 44122, USA
Listed on 2026-09-09
Listing for:
Crawford Thomas Recruiting
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Crawford Thomas Recruiting has a client in the Cleveland, OH area seeking a proactive Client Success Manager to grow enterprise relationships from go‑live through renewal. You will drive software adoption, protect recurring revenue, reduce churn, and identify opportunities for account expansion.
Ideal candidates bring 5–7 years in customer success or enterprise account management within SaaS environments and a solid grasp of retention metrics (GRR/NRR).
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