Manager, AML​/KYC Managed Services, Financial Crime Compliance - Highland Hills, OH​/Phoenix, AZ

AML/KYC Operations Leader

AML Right Source is the leading expert solutions provider of managed services and advisory, dedicated exclusively to financial crime compliance. As financial crime continues to evolve, we help organizations stay ahead through expert-led services and deep industry knowledge.

Specializing in anti-money laundering, financial crime prevention, and third-party compliance, we deliver tailored solutions that enhance operational efficiency and reduce business risk. With a global presence and a team of more than 7,000 specialized, trained professionals, AML Right Source partners closely with clients to transform their compliance programs into strategic advantages.

Our focused expertise and partnership-driven approach ensure adaptable, scalable solutions that meet today's complex regulatory demands. We empower organizations to strengthen compliance, protect their businesses, and confidently navigate an ever-changing financial crime landscape.

The Opportunity:

Lead, Deliver, and Grow

Join AML Right Source, the global leader in managed services and expert solutions dedicated to preventing financial crime. We are seeking an experienced people leader with AML/KYC operations expertise who has successfully managed compliance teams and client deliverables in a fast-paced, metrics-driven environment.

• Flexibility:
  Hybrid, with strategic on-site collaboration at our Highland Hills, OH or Phoenix, AZ hub. Employees should expect periodic on-site attendance for team collaboration, training, client meetings, and business needs.

• Scale:
  Lead day-to-day delivery for AML/KYC managed services teams (25+ Analysts), overseeing performance, workload management, quality reviews, and operational efficiency.

• Leadership:
  Coach and develop Analysts and Senior Analysts, foster team growth, and shape a strong talent pipeline within Financial Crime Compliance.

• Have led AML/KYC or Financial Crime Compliance teams and enjoy developing talent.
• Are comfortable managing operational metrics, quality standards, and client expectations.
• Can balance multiple priorities while maintaining exceptional service delivery.
• Enjoy building strong client relationships and solving complex business challenges.

Operational Leadership & Performance Management

• Lead and develop a team of 25+ AML/KYC Analysts; drive high performance, quality, and accountability.
• Identify and cultivate high‑potential talent, preparing Analysts for Senior Analyst progression.
• Implement process improvements to strengthen efficiency, throughput, and compliance quality.

Client Delivery & Relationship Management

• Serve as a primary delivery partner for key clients—presenting insights, results, and operational recommendations.
• Support the execution of client KPIs/KRIs, ensuring adherence to Statements of Work and regulatory expectations.
• Collaborate with cross‑functional teams to address client feedback and optimize service outcomes.

Project & Operational Execution

• Oversee day‑to‑day workflow, quality control, metrics reporting, and SLA achievement.
• Manage multiple concurrent work streams, ensuring effective prioritization in dynamic environments.
• Translate data-driven insights into actionable recommendations for clients and senior leadership.

Advisory & Business Growth Support

• Partner with internal stakeholders to deepen subject matter expertise across AML, KYC, and financial crime compliance.
• Identify opportunities to expand current client services, enhance advisory offerings, and support strategic projects.
• Contribute to the development of best practices, playbooks, and operational models.

• Bachelor's Degree and 5+ years of progressive AML, KYC, Financial Crime Compliance, or related compliance experience, including experience leading teams and managing operational delivery.
• Strong AML Investigations, KYC Review, Financial Crime Risk, Compliance Operations, BSA/AML, Enhanced Due Diligence (EDD)/Customer Due Diligence (CDD) or related compliance experience.
• 2+ years of direct people management experience, managing teams within compliance, risk, investigations, or…