Front Desk Agent

Job Overview

Front Desk Agent at Cleveland Marriott East, a high‑end hotel located in Beachwood, Ohio. The role involves welcoming guests, managing reservations, and providing exceptional customer service in a fast‑paced environment.

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

$15 an hour (actual compensation may vary based on factors such as skill set, experience, certifications and location.)

Comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, employee rates on hotel stays, and ongoing training and development opportunities.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.