Hotel Operations Manager (Front Office) – Greater Cleveland Area

We are seeking an experienced Front Office Operations Manager to lead our Front Office and Food & Beverage departments, ensuring a high level of guest satisfaction and operational excellence.

As a Front Office Operations Manager
, you will directly supervise associates in the Front Office and Food & Beverage Departments and carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Your specific duties in this role will include:

• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
• Perform Front Desk and Food & Beverage duties as needed.
• Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.
• Ensure food sanitation and proper food handling standards are being followed.
• Provide guests with information pertaining to available services and hours of the hotel (e.g., restaurant, lounge).
• Ensure effective departmental communication through logs, daily stand‑up meetings, and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Perform a variety of administrative tasks including forecasting room occupancy, maintaining the department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
• Maintain up‑to‑date records and files.
• Assist in checking all fixtures, equipment, and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings, and maintenance; report deficiencies.

We are looking for a self‑motivated Front Office Operations Manager with a strong work ethic and a drive to exceed expectations. Excellent communication skills are essential.

Specific qualifications for the role include:

• 1 to 3 years of related experience in guest services, front desk, or a related professional area.
• Associate’s degree (A.
  
  A.) or equivalent from a two‑year college or technical school; or an equivalent combination of education and experience.
• Proven customer service and staff management skills.
• Ability to work as part of a team and complete tasks independently.
• Solid organizational, time‑management, and prioritization skills.

As a Front Office Operations Manager with Del Monte Hotel Group, you will enjoy a competitive compensation package and a range of benefits that support your professional growth and well‑being.

• Competitive pay.
• Comprehensive benefit packages for full‑time positions.
• Hotel room discounts at our global locations.
• Discounts on food and beverages.
• Professional development and advancement opportunities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.