Information Technology Support Technician

Looking to take the next step in your IT career with a supportive team, strong mentorship, and real opportunities for growth? Ashton Solutions is a fast-growing MSP supporting businesses across Northeastern Ohio, and we’re looking for an IT Support Technician to join our collaborative team.

In this role, you’ll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands‑on technical experience that helps build a long‑term IT career.
This is a hybrid opportunity in Beachwood, OH.

• Salary starting at $50,000+, scalable based on experience
• Health insurance, PTO, retirement plan, and bonus plan
• Hybrid work schedule (
  up to 2 remote days per week after training
  )
• Friendly, people‑focused leadership and strong technical mentorship
• Clear opportunities for career growth and skill development

• Provide support for common business applications including Microsoft 365 (O365) through phone, email, remote, and onsite support
• Support and maintain client networks and security infrastructure including LAN/WAN, firewalls, access points, and switches
• Troubleshoot issues across a variety of on‑premises and cloud environments
• Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service
• Accurately document client issues, resolutions, and follow‑up actions
• Support over 100+ SMB clients
  , gaining exposure to diverse technologies and business environments

• 0–2 years of hands‑on PC support or IT support experience
• Experience with Microsoft 365
• General knowledge of hardware platforms, cloud services, and line‑of‑business applications
• Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast‑paced service environment
• Confidence delivering high‑quality customer service and communicating clearly with end users
• Strong organizational skills with the ability to follow tasks through to completion accurately
• Curiosity and willingness to continuously learn new technologies and tools

• Strong mentorship from senior engineers to accelerate your technical growth
• Exposure to a wide range of technologies across multiple client environments
• Hybrid flexibility with a team‑first culture
• Great opportunity for someone looking to grow from support into a long‑term MSP career path

Apply with your resume