IT Solutions Analyst

IT Solutions Analyst

Location:

Beachwood, OH

Shift: Monday - Friday 8am - 5pm (onsite 4 days a week)

A Solutions Analyst is an information technology professional who functionally designs systems, applications and user interfaces for a solution that supports a specific business process. A Solutions Analyst works closely with our external customers and operations (internal and external) to identify process and system improvement opportunities and documents business and technical requirements. A Solutions Analyst assists with implementation and training of the solution which ensures business and technical process compliance.

These professionals have a wide range of technical and business knowledge rather than focusing their skills in a specific area of information technology.

• Works closely with external customers, operations (internal and external), IT departments and project team during freight management solution design and definition.
• Translates business requirements into system requirements
• Manages the projects and/or solutions to meet client group expectations.
• Main point of contact for client group updates, issues, and questions.
• Tests and certifies that the solution meets the customer and business process requirements.
• Participates in Customer sales presentations to articulate Penske’s technology solution capabilities
• Designs business process solutions based on system capabilities.
• Identifies new applications and functionality required to support a specific requirement.
• Trains end-user groups on how to use the solution.
• Leads project scope and recommend technical solutions to meet customer needs.
• Creates project plans, timelines, milestones, goals, and ownership
• Leads regular meetings to ensure the effectiveness of the plan, cost implications, and quality of the solution
• Involved in analyzing system/software capabilities and how it relates to creating a technical solution.
• Identifies future opportunities for system enhancement and value generation.
• Leads a team of Solution Analyst
• Mentors junior level associates.
• Identifies and communicates tasks to the appropriate departments required to develop and implement the solution.
• Assess solution quality and certify that it meets the customers’ requirements.
• Provides feedback to managers of project members that helped to develop and implement the solution.
• Assists with writing reviews for associates in their team.
• Provides input on the training needs and skill improvements for associates in their team
• Other projects as assigned by the supervisor

• Bachelor’s degree in Computer Science Information Systems, Management Information Systems, or Business Administration.
• 10+ years of Solutions Design experience
• 7+ years of direct and relevant work experience with WMS systems - RT Locator is a plus
• 5+ years of data analysis and SQL skills
• 3+ years of project management experience (including large scale projects, and managing multiple projects at one time)
• Prior consulting and business solution experiences
• Experience working as a liaison between customers, operations, and technology
• Green Belt, Black Belt, Lean, or PMP certification preferred
• Must have full understanding implementation project lifecycle, methodologies, and standards
• Must be proficient in troubleshooting skills and show the ability to apply knowledge to resolve issues.
• Should have knowledge of technologies and how to apply them to develop a solution
• Must have the following skills:
  Effectively collaborate with all project members, Effective listening & influencing, Written and oral interpersonal communication, Strong customer service focus, Ability to work independently or on a team, Time management, Initiative in issue resolution and prevention, Consultative skills
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening is required.

• The physical and mental demands described…