IT Support Technician

Do you want to take the next step in your IT career with a supportive team, tons of room for career growth, and comprehensive benefits? Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an IT Support Specialist to become a part of our collaborative team. You’ll troubleshoot a wide variety of end user environments with senior engineers and get the hands‑on technical experience that will grow your career.

• $50,000+ scalable based upon experience
• Retirement plan, PTO, health insurance benefits, and bonus plan
• Hybrid work schedule (up to 2 days remote) after training completed
• Friendly, people‑focused management and technical mentors

• Support common business applications (O365) via email, phone, and on‑site support for 100+ SMB’s
• Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
• Troubleshoot a wide variety of on‑premises and cloud environments
• Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issue

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans
• Confidence and commitment to top‑tier customer service in a fast‑paced environment
• Ability to stay organized and follow tasks through to completion with accuracy
• Willingness and ability to learn new applications and skills
• 0-2 years of hands‑on PC support experience
• Office 365 experience
• A general knowledge of different hardware platforms, cloud services, and line of business applications

Quick apply with your resume here

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Get a head start on the application process through our online portal here: