Level 2 Help Desk Support

Hiring Opportunity:
Beachwood, Ohio

Our client is hiring a level 2 help desk support role for their facility in Beachwood. Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions.

• Take escalation tickets from the helpdesk
• Handle Tier 2 tickets including but not limited to:
  • Network Issues / Outages
  • Backup and Disaster Recovery Review / Maintenance Restores / Deploying
  • Security Solution Review / Maintaining / Deploying
  • MFA
  • A/V
  • SAT
  • SIEM
  • Business Application Support / Securing Third Party Support
  • POS
  • PMS
  • Active Directory, Group Policy, DHCP, DNS edits
  • Hotel Applications (Key/lock, Guest Internet/Cable, etc.)
  • Financial and Accounting Applications
  • Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration
  • Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, tc.
• Client Onboarding
• Client communications and interactions, remotely and in person
• Detailed documentation of issues and resolutions

• 5+ years of IT experience
• 3+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e., VLANs)
• Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches
• VMWare/Hyper-V experience - build, migrate VMs
• Azure Virtual Desktop - administering/troubleshooting
• Basic CMD and Power Shell Scripting