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Senior Level 2 IT Help Desk | AD​/VMware, Azure, Security

Job in Beachwood, Cuyahoga County, Ohio, 44122, USA
Listing for: Synerfac Technical Staffing
Full Time position
Listed on 2026-07-18
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 65000 - 85000 USD Yearly USD 65000.00 85000.00 YEAR
Job Description & How to Apply Below

Synerfac Technical Staffing seeks a Level 2 Help Desk professional for our client in Beachwood, Ohio. The role focuses on escalating and resolving Tier 2 IT issues across networks, security, and cloud services.

Responsibilities include handling escalations, onboarding clients, documenting resolutions, and communicating with clients remotely or on-site. Requires 5+ years IT, expertise in Windows Server/AD/DNS, firewall and VLANs, VMware/Hyper-V, and Azure Virtual Desktop.

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Position Requirements
10+ Years work experience
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