Professional Services Consultant - Modern Workplace at Logicalis, Inc. in Beachwood, Ohio

Infrastructure Consulting And Implementation Specialist

Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Essential duties and responsibilities include:

• Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.
• Satisfies client technology services and solution requirements using best practices to:
• Design
• Plan
• Implement
• Validate and Test
• Document
• Provide Knowledge Transfer
• Troubleshoot
• Support
• Works directly with client to gather requirements, design solutions, build proof of concepts and implementation solutions.
• Delivers consultative-based knowledge transfer and documentation to Logicalis' clients.
• Works with RMO and PMO in scheduling and managing engagements.
• Works with Logicalis' clients to perform assessments, health checks, performance tests, and capacity planning.
• Responsible for product evaluation, process improvement, and practice refinement activities on occasion.
• Establishes relationships with clients by demonstrating strong listening skills.
• Builds credibility and trust by delivering what has been promised within established time frames.
• Maintains focus on client satisfaction and expectation management.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

This job has no supervisory responsibilities.

Qualifications to perform this job successfully include:

• Bachelor's Degree in a related field.
• 5+ years of experience delivering Microsoft technologies, including infrastructure migrations, troubleshooting, implementation, configuration, and support, with strong experience in the following areas:
• Microsoft 365 collaboration and productivity
• Microsoft Entra
• Identity and Access Management
• Endpoint Management and Security
• Microsoft Purview and Information Protection
• Messaging and migration
• Core Infrastructure and Automation
• 2+ years of consulting experience focused on Microsoft solutions, including client-facing delivery, requirements gathering, implementation, documentation, knowledge transfer, and expectation management.
• Additional experience in one or more of the following:
• Microsoft Azure IaaS and PaaS
• Azure landing zones, governance, migration, and security fundamentals
• Migration tools such as Quest On Demand Migration, Quest Migration Manager, and Bit Titan Migration Wiz
• Load balancer technologies
• Microsoft Copilot, Copilot Studio, and experience building or configuring agents
• Power Platform exposure, including Power Automate or Power Apps
• Proficient use of all Microsoft Office applications.

Certifications One or more of the following:

• Microsoft 365 Certified:
  Administrator Expert
• Microsoft 365 Certified:
  Endpoint Administrator Associate
• Microsoft 365 Certified:
  Teams Administrator Associate
• Microsoft Certified:
  Identity and Access Administrator Associate
• Microsoft Certified:
  Information Security Administrator Associate
• Microsoft Certified:
  Security, Compliance, and Identity Fundamentals
• Microsoft Certified:
  Azure Fundamentals
• Microsoft 365 Certified:
  Copilot and Agent Administration Fundamentals

Other skills and abilities include:

• Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
• Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
• Excellent problem solving, decision making, and analytical skills.
• Project management and reporting skills.
• Maintains excellent client relationships and high client satisfaction ratings.
• Ability to travel nationally to meet with clients.
• Participates proactively in own career development.

Physical demands include:

• While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.
• The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.

Salary Compensation Range: $100,000 to $122,000 plus bonus