Load Planner; Supply Chain​/Logistics

Load Planner

Location:

Beachwood, OH

Shift: Monday - Friday 6:30 am - 3pm ) (Onsite 4 days a week)

Load Planners coordinate all processes and functions of freight movement and customer service. They process customer orders, plan & optimize shipments into loads using Transportation Manager System, tender freight to third‑party carriers, update the system with current shipment information, and respond to internal and external customer inquiries. Load Planners also provide visibility to management and the customer by tracking, overseeing, auditing, researching, and troubleshooting operational issues.

• Load‑building – adding shipments to a load, rating a load, securing carrier coverage and appointment setting; monitoring and resolving MCP email messages; identifying shipping opportunities for improved performance such as truckload multi‑stops and consolidated shipments.
• Providing excellent customer service to assigned account(s).
• Call center and shared mailbox responsibility.
• Providing visibility to management and the customer by tracking shipments, overseeing audits, investigating load exceptions, researching and troubleshooting operational issues.
• Recovering customer loads.
• Completing daily logs and trackers; providing detailed instructions for various customers and associates from other shifts by phone and e‑mail.
• Other projects and tasks as assigned by supervisor.

• High School Diploma (or equivalent) required;
  Bachelor’s Degree in Business or Supply Chain Management preferred.
• One (1) plus year of experience in Transportation/Supply Chain preferred.
• Strong attention to detail, accuracy, and sense of urgency.
• Strong written and verbal communication skills.
• Ability to learn and regularly operate various computer systems across different platforms.
• Ability to develop and maintain professional working relationships with customers and Penske associates.
• Ability to use critical thinking to analyze information, communicate appropriately, make decisions within SOP framework, solve problems, evaluate results, and determine if further action is needed.
• Ability to work first, second, and third shifts as needed; flexibility with scheduling required.
• Plus‑one mentality: looking for additional ways to add value – going above & beyond expectations.
• Regular, predictable, full attendance essential.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to background investigation (past employment, education, criminal history) and drug screening required.

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate will be required to read, communicate verbally and/or in written form, remember and analyze certain information, and understand instructions or guidelines.

While performing the duties of this job, the associate may be required to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 lbs / 12 kg.

Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Penske is an Equal Opportunity Employer.