Load Planner; Supply Chain​/Logistics

Load Planner

Location:

Beachwood, OH

Shift: Monday - Friday 6:30 am - 3pm ) (Onsite 4 days a week)

Load Planners coordinate all processes and functions of freight movement and customer service. They process customer orders, plan and optimize shipments into loads using the Transportation Manager System, tender freight to third‑party carriers, update the system with current shipment information, and respond to internal and external customer inquiries. They also provide visibility to management and customers by tracking shipments, auditing, researching, and troubleshooting operational issues.

• Load‑building: adding shipments to a load, rating a load, securing carrier coverage, and appointment setting; monitoring and resolving MCP email messages; identifying shipping opportunities for improved performance such as truckload multi‑stops and consolidated shipments.
• Provide excellent customer service to assigned account(s).
• Serve as call center and shared email box responsibility.
• Track shipments and investigate load exceptions, research and troubleshoot operational issues.
• Recover customer loads.
• Complete daily logs and trackers; provide detailed instructions to customers and associates from other shifts via phone and email.
• Other projects and tasks as assigned by supervisor.

• High School Diploma (or equivalent) required;
  Bachelor’s Degree in Business or Supply Chain Management preferred.
• One (1) or more years of experience in Transportation/Supply Chain preferred.
• Strong attention to detail, accuracy, and sense of urgency.
• Strong written and verbal communication skills.
• Ability to learn and regularly operate various computer systems across different platforms.
• Ability to develop and maintain professional working relationships with customers and Penske associates.
• Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the SOP framework, solve problems, evaluate results, and determine if further action is needed.
• Capability to work first, second, and third shifts as needed; flexibility with scheduling required.
• Plus‑one mentality (looking for additional ways to add value and go above and beyond expectations).
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation including past employment, education, and criminal history, and drug screening as required.

• The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• Required to stand, walk, sit, use hands to touch, handle, and feel, and reach with hands and arms. Must be able to occasionally lift and/or move up to 25 lbs (12 kg).
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Penske is an Equal Opportunity Employer.