Assistant Manager

27100 Chagrin Blvd, Beachwood OH 44122, United States

The AM position is a developmental position to prepare the individual for the General Manager (GM) position. The AM is responsible for assisting in the successful and profitable operation of a single unit store, including modeling the company’s mission, vision and values and leading the team to achieve expected results while working side by side with team members. Included in the AM’s primary responsibilities are training, developing and motivating Team Members to delight every guest.

While in this position, the AM will learn all functions of the GM position.

• Motivate and inspire the team to delight every guest every time, creating raving fans, through a positive and enthusiastic approach, and by recognizing and rewarding great performance
• Hold Team Members accountable for consistently meeting all quality, service and cleanliness standards
• Create a culture where open and respectful communication is encouraged
• Communicate clear expectations
• Lead and develop the team to achieve company objectives and operational excellence.
• Assist in conducting effective and productive management and team meetings to identify and impact areas of opportunity and achieve continuous improvement
• Build effective relationships with peers and upper management partners, including senior leadership team members
• Proactively seek personal learning and development opportunities for self-improvement

• Develop and retain top Team Member talent for the store
• Support the maintenance of optimal staffing levels for the store
• Train and develop Managers and Team Members in all areas of job responsibility
• Consistently assess and provide ongoing performance feedback to include performance reviews, monthly check-ins and daily coaching with all levels within the store
• Recognize and address performance issues in a timely manner

• Assist the GM in the execution of the store business plan to drive results and achieve continuous improvement
• Deliver on key business drivers:
  Quality, Accuracy, Hospitality, Cleanliness, Speed of Service, Value, and People
• Consistently deliver top results in Customer Satisfaction, Inspections, and Audits
• Fully execute and follow all systems, processes and standards

• Minimum 18 years of age
• Flexible availability, 40 hours, 5 days
• Demonstrated energetic, enthusiastic, and hands-on leadership style
• Strong analytical, prioritizing, interpersonal, problem-solving & time management skills
• Strong verbal and written communication skills in English
• Collaborative skills and ability to work well within a team
• Ability to work in a fast-paced and deadline-oriented environment

• Total Compensation: $42,000–$45,000
• 10 PTO days per year
• 401(k), Medical, Dental, and Vision Insurance
• Work-life balance — we close at 9 PM and are closed on major holidays
• Path to General Manager
• Travel opportunities to support new store openings

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