Patient Access Director

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive.

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking an experienced patient access leader to serve as Patient Access Director
. This role provides strategic and operational leadership across patient scheduling, registration, insurance verification, and digital access, ensuring efficient, high-quality processes that support a seamless patient experience and the practice’s revenue cycle and managed care objectives.

This is an ownership role for someone who can optimize systems and processes, lead teams through change, leverage data to drive performance, and identify opportunities for continuous improvement. The Patient Access Director will work closely with clinical, operational, revenue cycle, and business leaders; oversee direct reports and patient access functions across the practice; lead technology and process improvement initiatives; and serve as a trusted operational partner in advancing access, accuracy, efficiency, and the overall patient experience.

• Provide strategic oversight for the selection, budgeting, implementation, and management of scheduling applications and solutions; serve as Project Manager for related technology initiatives.
• Monitor industry trends and best practices; evaluate processes, systems, and staffing to identify opportunities to improve the patient and referring provider experience; and develop and track metrics to measure operational, system, and staff performance.
• Lead application training and knowledge management initiatives by developing departmental subject matter experts and establishing performance standards and metrics to assess scheduling effectiveness, service levels, and accuracy.
• Foster collaborative relationships with physicians, staff, and operations leaders; address operational concerns; recommend physician schedule modifications when appropriate; and lead process improvement initiatives.
• Lead patient registration and insurance verification operations across the practice, ensuring accurate patient information and timely coverage verification while overseeing technology solutions that support efficient access and registration processes.
• Oversee the practice’s telecommunications structure to support patient access and an exceptional customer experience.
• Lead the implementation and optimization of patient registration applications and technology solutions; improve the accuracy and completeness of registration data; establish metrics to measure registration quality and staff performance; and partner with revenue cycle leadership on process improvement initiatives.
• Foster a culture of teamwork, accountability, and continuous improvement while providing opportunities for ongoing training and development.
• Maintain current knowledge of applicable regulations, policies, and industry standards affecting scheduling and registration.
• Coordinate non-reporting patient access functions to ensure compliance with patient access policies and procedures.
• Manage direct reports in accordance with company policies, promoting consistency, confidentiality, and accountability.
• Lead and mentor staff to strengthen skills, performance, and career development.
• Provide recommendations regarding employee…