Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to develop sales specialists and drive sales targets, financials, and store merchandising. You’ll create an outstanding in-store experience that makes customers feel good about our brand and solutions—and help them choose our wireless products and services.

Are you a person who thrives in a competitive atmosphere, while having fun with your team? If you love helping others grow to their full potential and consistently deliver results, Victra is the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
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On a typical day, you will take care of guests and ensure coworkers have what they need. You will lead by example on the sales floor and coach the team one-on-one to reach the next level of performance. You will also handle some daily operational tasks and lead the team when the General Manager is away.

• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily/weekly/monthly goals with the sales teams.
• Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identify selling skill gaps and build/deploy development plans to help the team meet and exceed sales metrics and quotas.
• Run store operations – analyze staffing, report financial and sales data, handle cash, ensure compliance, and open tickets with Facilities/Network/IT as needed to maintain store uptime.
• Monitor inventory by restocking shelves, maintain device security, and manage store cleanliness.
• Lead store merchandising and planogram compliance per company expectations.
• Complete store opening and closing activities.
• Collective responsibility for attaining store targets daily/weekly/monthly.

• Paid training
• Premium health, dental, and vision insurance
• Paid maternity leave
• 401K match
• Tuition reimbursement
• 50% off Verizon service
• VNation disaster relief
• Referral bonus
• Frequent contests
• Career advancement opportunities
• A comprehensive benefits list can be viewed here. Benefits are subject to the terms and conditions of the plan document or insurance policy.

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $15.20 plus uncapped commission.

You thrive in a sales environment and enjoy developing and motivating a team. You set high goals and know how to motivate others to achieve them. You are open to new ideas, relate well to a variety of people, and focus on helping others perform at their best.

• Background in customer service within retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a customer service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers must attend and complete a 4-day New Hire University (NHU) within 2 weeks of the start date. Dual General Managers must attend and complete a 3-day General Manager University (SMU) within 30 days of completing NHU. Various online and computer-based training will be required throughout employment.

You will be required to take a pre-hire assessment (approximately 20 minutes). If selected to move forward, a recruiter or hiring manager will reach out with more information.

We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.