Sales Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Associate role is an integral part of the store's overall success and efficiency, supporting brand commitment when servicing customers and driving results. Responsibilities include upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

• Maintain understanding of organizational objectives and make decisions aligned with company priorities.
• Own and deliver results while remaining aware of personal and store metrics; develop personal sales and clienteling strategies with the management team.
• Create short- and long-term strategies to achieve personal metrics and performance goals.
• Use personal survey results to create plans for improvement and address opportunities.
• Represent Coach as a brand ambassador; demonstrate selling and service expectations at all times.
• Monitor changes in the local market and support the execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive customer relationships.
• Provide a positive impression by presenting oneself in Coach’s style standard; act as a credible fashion advisor with knowledge of competition.
• Communicate current pricing and promotional strategy to customers; leverage cross-selling opportunities.
• Cross-sell and promote related product add-ons aligned with the customer’s needs.
• Attend to unique customer needs and tailor approaches by reading cues; manage multiple customers simultaneously when needed.
• Follow up with customers consistently to influence/close sales; contribute to store financial results through selling techniques.
• Build lasting relationships with customers and use Coach’s tools and technology to support relationship-building and clienteling.
• Promote a team-selling environment and foster teamwork, trust, and collaboration with internal and external customers.
• Remain solution-oriented, adaptable, and flexible to changing business and store needs; welcome feedback and adjust behaviors as appropriate.
• Maintain a calm and professional demeanor at all times.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks including store maintenance (sales floor and backroom), cash wrap, and visual merchandising.
• Maintain a clean and tidy selling floor; adhere to all retail policies and procedures including POS, operations, and asset protection.
• Replenish inventory on the sales floor as needed.

• Support Store Inventory Process by processing shipments, stocking shelves, and maintaining strong organizational standards in the stockroom and on the sales floor.
• Support cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently process customer transactions (Purchase, Return, Exchange, Found Order, etc.).
• Organize functional areas, perform routine cleaning, maintain strong organizational standards, and uphold visual merchandising expectations.

• Drive for Results:
  Consistently exceeds goals and pushes for results.
• Customer Focus:
  Builds effective relationships with customers and uses feedback for improvements.
• Creativity:
  Brings new ideas and makes connections between ideas.
• Interpersonal Savvy:
  Relates well to all kinds of people and builds constructive relationships; maintains diplomacy and tact.
• Learning on the Fly:
  Learns quickly, open to change, and analyzes successes and failures to improve.
• Dealing with Ambiguity:
  Adapts to change, acts with partial information when needed, and handles risk and…