Assistant Manager - Beachwood

Position

Assistant Manager

40 Weekly

Ever wondered what it’s like behind the bubbles?#lush careers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years – keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Sales & Customer

Experience:

• Collaborate with your team to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
• Educate customers and staff on our brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives.
• Increase your product knowledge through constant learning and consistently make informed product recommendations for every need.
• Demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership:

• Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals.
• Own your own development, assess performance, seek feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and support the growth of your team through coaching and leading by example.
• Adapt to the needs of the business and provide honest feedback for your team and leaders.
• Engage your team at every level to ensure they are inspired, motivated and building strong peer and customer relationships and connected to the brand values.
• Support the staffing of your shop with top-performing staff by networking, recruiting, hiring and succession planning.
• Collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence:

• Support your manager to keep your shop compliant and ensure staff practice company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
• Support inventory team training to abide by fresh standards and rotation rules, and manage ordering to keep right products, in the right amounts, in stock within your allocated budget.
• Identify and support the development of your team to create a clean and beautiful work environment that follows merchandising and design standards to provide a consistent customer experience and drive sales.
• Ensure the right number of staff with the right skill levels are scheduled at peak times; manage breaks and meals to ensure staff wellbeing and payroll accuracy.

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel, Microsoft suite, and adaptable to other systems as required
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French or other languages

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other…