Store Manager - Beachwood

Position: Store Manager

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the U.S. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

As a Lush Store Manager you are a true leader who embodies our core values in everything you do. Whether you are interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

• Recruit, hire, and train your team; develop the management team.
• Customer Service: collaborate with your team to exceed daily sales goals and create a unique, inclusive experience that welcomes every visitor.
• Educate customers and staff on our brand values, including anti‑animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging.
• Increase product knowledge and consistently make informed recommendations for every need.
• Develop and execute business plans that align with the national strategy to improve KPIs and achieve sales goals.
• Leadership Practices: coach and develop staff, create development plans, encourage learning through Lush tools, provide constructive feedback, and inspire motivation.
• DEIB: maintain a diverse team, promote equity and belonging, and collaborate with your team on inclusive initiatives.
• Engagement and Performance: analyze staff engagement, create action plans, and address performance concerns with empathy.
• Recruitment and Selection: form diverse teams, demonstrate equal employment practices, and provide transparency in interviews and promotions.
• Policies and Procedures: ensure staff complete training on company standards, health and safety, anti‑harassment, and other guidelines while staying within budget.
• Stock and Inventory: manage ordering, maintain correct inventory, use reporting tools, and reduce waste within the allocated budget.
• Visuals and Merchandising: execute merchandising plans, train your team, maintain visual standards, and drive sales.
• Scheduling, Time, and Attendance: optimize staffing at peak times, record breaks and meals accurately, and maintain payroll accuracy while staying within labor budget.

• Required:
  • 3-5 years managing in a retail environment.
  • Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
  • Excellent listening and communication skills.
  • Excellent analytical, critical thinking, and troubleshooting skills.
  • Excellent organization and time management skills.
  • Strong customer service, supervisory, and sales skills.
  • Knowledge and interest in skincare, natural beauty, and ethical business.
  • Ability to work flexible hours, including holidays, evenings, and weekends.
• Preferred:
  • Experience with consultation‑based customer service models.
  • Ability to develop and train staff through positive coaching and feedback.
  • Strong record of developing retail staff careers.
  • Proficient in Excel, Microsoft Suite, and adaptable to other systems.
  • Experience in cross‑cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

Pay: $57,500 USD - $57,500 USD

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non‑profits, and online job sites, and in our business practices, we strive to leverage the gift that diversity brings.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion,…