Dispensary Tech

Company Description

Ayr Wellness is a leading U.S. multi‑state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers across our markets. At Ayr, our strength lies in our people. We’re re‑imagining how we work across every part of our business, looking for builders and doers to roll up their sleeves and shape what’s next.

The cannabis industry is fast‑moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. We invite you to have a lasting impact while growing your career alongside a company positioned for long‑term success.

The Dispensary Technician is responsible for providing our patients with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Dispensary Technician fosters an environment that is compassionate, genuine, and respectful. Dispensary Technicians are expected to contribute to making their Dispensary a climate that encourages forward thinking, embraces inclusion, and practices generosity of spirit. AYR Wellness is dedicated to becoming the foremost provider of sustainably grown premium cannabis products to our communities.

• Provide knowledge, expertise, guidance, and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered.
• Ensure patient questions or concerns are resolved quickly and completely. Communicate any requests or unresolved concerns to management immediately.
• Oversee patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
• Accurately receive, coordinate, and fulfill patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness, local, and state policies.
• Adapt to varied sales volume and stay active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while maintaining a patient‑first acuity.
• Follow compliance practices and prevent the diversion of medical cannabis to anyone other than authorized patients.
• Assist in processing and monitoring floor stock and participate in daily inventory counts.
• Assist in fostering a positive work environment, treating everyone with dignity and respect while perpetuating a curiosity for everything cannabis.
• Perform opening and closing procedures.
• Act as the critical link between AYR Wellness and our patients by providing an amazing, stress‑free and helpful patient experience.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.

• Must possess basic math, computer, and cash handling skills.
• Ability to coordinate and problem‑solve in a professional manner.
• Must be 21 years of age or older.
• Able to pass all background checks.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with patients/caregivers and team members.
• Experience with cash handling and POS/inventory control systems.
• Prior experience working in a high‑volume environment.

High school diploma/GED required.

1–3 years’ experience working in retail or other customer service positions; cannabis experience is a plus.

Customer obsessed – dedicated to creating a remarkable experience for customers, building rapport and maintaining meaningful and effective relationships, creating trustful, authentic connections; viewed as a good listener, easy to approach and talk to, and often in the know early in any given situation. Adaptable/flexible – effectively manages change and adjusts comfortably to new people and processes; multi‑tasks and handles ambiguity and stress well while remaining positive;

bounces back…