Sales Support Associate

Medical Device Sales – VA & Orthopedic Channels

Location: In Office

Type: Full-Time

Compensation: Base Salary + Performance-Based Bonus

We are seeking a motivated and highly organized Sales Support Specialist to support and accelerate growth across our VA (Veterans Affairs) and DME (Durable Medical Equipment)/ Orthopedics sales channels. This is a high-activity role ideal for someone who thrives in outbound prospecting, sales support, and fast-paced execution.

This individual will work closely with the VA National Sales Manager, DME / Orthopedic
Sales Manager and Marketing Director
, serving as a critical engine behind pipeline generation, lead nurturing, appointment setting, and sales operations support.

• Generate and prospect new DME leads through outbound calling, email, and follow-up
• Build and manage target account lists
• Track and report all sales prospecting activity
• Develop competence in IME’s CRM system and customize for our use
• Manage the CRM system – including all uploading and updating data and creating output reports
• Qualify leads and nurture prospects through the sales funnel
• Set appointments and schedule virtual or live sales meetings
• Serve as first point of contact for inbound sales inquiries and website leads
• Coordinate demo logistics and scheduling
• Support and execute virtual product demonstrations
• Track demo activity and outcomes
• Manage post-demo follow-up and next steps
• Provide direct administrative and sales support to the
  VA National Sales Manager
• Assist with account coordination, follow-ups, and opportunity tracking
• Help support vendorization efforts within VA Medical Centers (VAMCs)
• Maintain VA account lists and pipeline documentation
• Assist Sales Manager with coordination of 1099 sales representatives
• Manage territory assignments and rep call schedules
• Maintain rep “touch” cadence and activity tracking
• Take notes during sales calls and execute follow-up tasks
• Schedule quarterly and onboarding/training calls for new reps
• Execute and track 30-60-90 day schedule for all newly hired reps
• Support national sales meetings and training initiatives
• Distribute leads to new reps
• Collect rep feedback and success stories for Marketing vehicles
• Create price quotes and estimates using Netsuite
• Set up new reps and customers in sales systems
• Assign accounts and maintain CRM accuracy
• Generate and distribute sales reports and scorecards
• Manage internal sales documents, reference lists, and pipeline tools
• Support salesforce reporting and coordination for partner programs
• Attend trade shows and industry events as needed
• Occasional on-site customer visits to support sales efforts
• Collaborate cross-functionally with customer service and operations

• High outbound activity and consistent prospecting
• Strong follow-up discipline and attention to detail
• Reliable appointment generation and pipeline support
• Positive, professional customer interactions
• Seamless support of VA and DME sales initiatives

• 3+ years of sales or sales support experience (healthcare preferred)
• Strong outbound calling and prospecting skills
• Excellent verbal and written communication skills
• Professional, energetic phone presence
• Ability to understand and communicate technical and clinical concepts
• Highly organized with strong follow-through
• Comfortable wearing multiple hats in a growing organization
• Experience with CRM systems, Salesforce, and/or Net Suite preferred

• High-growth healthcare sales environment
• Exposure to VA, DME, and national account sales strategies
• Performance-based bonus opportunities
• Strong leadership support and mentorship
• Opportunity for career growth into closing or account management roles