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Customer Service Associate - Logistics
Job in
Beachwood, Cuyahoga County, Ohio, 44122, USA
Listed on 2026-06-26
Listing for:
Penske
Full Time
position Listed on 2026-06-26
Job specializations:
-
Transportation
Driver -
Customer Service/HelpDesk
Driver
Job Description & How to Apply Below
Position Summary
A Penske Logistics Customer Service Associate monitors delivery schedules to assure timely delivery of materials and products to customer locations. Manage time sensitive information and transactions in order to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.
ShiftMonday thru Friday 3:00pm - 11:30pm
Major Responsibilities- Use TMS system to enter & process customer orders
- Work closely with common carriers to ensure on-time deliveries by checking shipment status daily and maintaining transportation relationships.
- Communicate with associates from other shifts
- Complete daily logs and checklists
- Work with customer to resolve any transportation issues
- Identify cost savings opportunities for the customer
- Other projects and tasks as assigned by supervisor
Position Requirements
10+ Years
work experience
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