Office Manager

Office Manager

SERVPRO of Bear/New Castle is hiring an Office Manager! SERVPRO offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more! As the Office Manager, you will be responsible for hiring, managing, training, assisting and motivating the SERVPRO® office team. You will participate in daily office functions, oversee some aspects of accounting, most administrative activities, and always ensure customer satisfaction.

Key responsibilities include:

• Overseeing day-to-day office operations, ensuring efficiency and productivity
• Participating in day to day activities each day to ensure each team member stays on track
• Managing administrative tasks, including billing, accounts receivables, scheduling, correspondence, and record keeping
• Coordinating and maintaining office supplies, equipment, and inventory
• Supporting other management in implementing policies and procedures tailored to the restoration industry
• Leveraging your knowledge of restoration processes to assist with project coordination and client communication
• Providing support to team members with heavier work loads, ensuring their success and maintaining project timelines
• Familiarity with Xactimate software to assist with estimating and invoicing processes is beneficial
• Assisting with HR functions, such as employee onboarding, timekeeping, and performance evaluations, specifically within the restoration context
• Collaborating with other departments to facilitate communication and streamline processes related to restoration projects
• Preparing and analyzing reports, presentations, and data specific to the restoration industry
• Ensuring compliance with relevant regulations and industry best practices
• Fostering a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry

Position requirements include:

• Proven experience as an office manager or in a similar administrative role within the service or restoration industry
• Excellent organizational and multitasking abilities, specifically within the context of restoration projects
• Strong attention to detail and problem-solving skills related to restoration operations
• Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
• Familiarity with Xactimate software for estimating and invoicing (beneficial)
• Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration
• Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects
• High level of integrity and confidentiality, recognizing the sensitivity of restoration work.
• A minimum of at least 1 year of management and/or supervisory experience
• At least 3 years of customer service and/or office-related experience
• Knowledge of HR practices and procedures within the restoration industry (preferred but not required)

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

If you are a proactive, detail-oriented, and motivated professional with previous experience in the service or restoration industry, ready to take on the challenges of managing a dynamic office, we want to hear from you! Join our team at SERVPRO of Bear New Castle and bring your expertise to a company that values excellence, teamwork, and customer satisfaction. Apply today to start a rewarding career as our Office Manager and support our team in making every property damage "Like it never even happened®!"

Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.