Restoration Project Manager

Restoration Production Training Manager

SERVPRO of Bear New Castle is seeking a highly skilled Production Training Manager with excellent management and leadership skills to join our team and elevate the performance of our talented production staff! As the nation's leading fire and water clean up and restoration company, SERVPRO is dedicated to providing top-quality service and making every type of property damage "Like it never even happened®!"

As a Production Training Manager, you will play a critical role in equipping our team members with the knowledge and skills they need to excel in their roles while also leading and inspiring them to reach their full potential.

SERVPRO of Bear/New Castle offers:

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more! As the Restoration Production Training Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key responsibilities include:

• Develop and implement comprehensive training programs for production staff, covering a range of restoration techniques, equipment operation, safety protocols, and customer service skills
• Conduct training sessions, workshops, and hands-on demonstrations to ensure understanding and proficiency in restoration processes
• Evaluate training needs and create customized training plans to address knowledge gaps and enhance performance
• Collaborate with department managers to identify training priorities and align training initiatives with business goals
• Create and maintain training materials, including manuals, presentations, videos, and online resources
• Stay updated on industry best practices and emerging trends in restoration technology and incorporate them into training programs
• Monitor the progress and effectiveness of training programs through assessments, evaluations, and feedback from team members and management
• Provide ongoing coaching, mentoring, and performance feedback to production staff, fostering a culture of continuous learning and improvement
• Demonstrate excellent management and leadership skills by effectively motivating and inspiring the production team to achieve their goals
• Foster a collaborative and positive work environment, promoting teamwork and professional growth among team members
• Handle any performance issues or conflicts within the production team promptly and professionally
• Collaborate with other departments to ensure seamless coordination and communication across projects
• Act as a role model for professionalism, integrity, and dedication to quality in all aspects of work

Additional responsibilities include:

• Extensive experience in the restoration industry, with a strong understanding of restoration processes, equipment, and safety protocols
• Proven track record in designing and delivering effective training programs for adult learners
• Excellent communication, presentation, and interpersonal skills, with the ability to convey complex information in a clear and engaging manner
• Strong organizational and project management abilities to handle multiple training initiatives simultaneously
• Exceptional management and leadership skills, with the ability to inspire and motivate a diverse team
• Proficient in using training tools and software to create interactive and engaging training materials
• Ability to establish rapport and build relationships with team members at all levels
• Knowledge of relevant regulations and industry standards in the restoration field
• Certifications in restoration industry training programs (IICRC, RIA, etc.) preferred but not required

Position requirements include:

• Valid driver's license
• High school diploma/GED;
  Associate degree or Bachelor's degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies include:

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively…