CASE MANAGER

Case Manager

The Case Manager is responsible for assessing participant needs, coordinating and implementing individualized service plans, and advocating for access to services and resources that support successful recovery and community integration. Working collaboratively with participants, families, providers, and community partners, the Case Manager assists individuals in navigating behavioral health, housing, employment, healthcare, transportation, and social service systems. The Case Manager promotes person-centered care and provides coordination, support, and advocacy to help participants achieve their goals and improve overall quality of life.

• Conduct comprehensive assessments to identify participant strengths, needs, preferences, and barriers to success.
• Develop, implement, and monitor individualized service and treatment plans.
• Assist participants in establishing recovery goals and achieving positive outcomes.
• Advocate for participants to ensure access to appropriate services, supports, and community resources.
• Provide community-based case management and support services.
• Conduct screenings, referrals, and service coordination activities.
• Connect participants to behavioral health, medical, housing, employment, transportation, educational, and social service resources.
• Assistance with benefits and entitlements, including Medicaid, Social Security benefits, housing assistance, and community resources.
• Coordinate services among providers, families, caregivers, and support systems.
• Monitor participant progress and adjust service plans when necessary.
• Maintain regular participant contact through office, community, home, and virtual visits as appropriate.
• Support crisis intervention and resource coordination when needed.
• Provide education regarding available services, resources, and recovery supports.
• Accurately document services provided, participant progress, and service outcomes.
• Maintain compliance with agency, licensing, accreditation, and funding source requirements.
• Document time worked accurately.
• Perform other duties as assigned by management.

• Participate in multidisciplinary treatment team meetings and care coordination activities.
• Collaborate with internal programs and external community providers to ensure continuity of care.
• Establish and maintain relationships with community service agencies and referral sources.
• Identify service gaps and participate in program development and quality improvement initiatives.
• Complete assessments, case notes, treatment plans, discharge planning, and other required documentation.
• Assist with program reporting and compliance activities.
• Maintain confidentiality and protect participant information in accordance with HIPAA and agency policies.
• Demonstrate professionalism, ethical conduct, and sound judgment.
• Participate in required trainings, supervision, and professional development activities.
• Support overall program operations and administrative responsibilities.
• Perform other duties as needed to support participant success and program effectiveness.

• Bachelor's Degree in Human Services, Social Work, Psychology, Counseling, Sociology, Behavioral Health, or a related field required.

• One (1) year of case management experience preferred.
• Minimum two (2) years of experience supporting individuals in behavioral health, addiction recovery, mental health, or related human service settings preferred.

• Valid driver's license with acceptable driving record required.

• Intermediate computer proficiency and ability to utilize documentation systems.
• Strong verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Ability to assess participant needs and identify appropriate resources.
• Excellent problem‑solving and critical thinking skills.
• Ability to work independently and manage multiple priorities.
• Ability to establish and maintain professional relationships with participants, providers, and community partners.
• Strong advocacy and service coordination skills.
• Knowledge of community resources, entitlement programs, and behavioral health services.
• Ability to maintain…