Director, Residential Student Experience

Director, Residential Student Experience - FT

Under the general direction and supervision of the Dean of Student Development, the Director, Residential Student Experience provides leadership, management, and direction for comprehensive College-wide Residence Life operations. In this role, the Director is responsible for providing a robust residential program that contributes to the overall student experience and to the College’s mission. The Director works closely with the Director, Residential Operations, to ensure a cohesive, well‑supported residential environment for all students.

This is a full‑time regular position requiring regular travel to all three campuses.

• Oversee student‑facing functions of college‑wide residence hall programs across all campuses, including room assignment processes, occupancy tracking, move‑in and move‑out assistance, and housing eligibility verification.
• Ensure consistent and student‑centered processes are in place and followed across all residential locations.
• Travel regularly to all three campuses to maintain visibility, support campus staff, and fill in as needed for residence hall events and activities.
• Support eRezLife housing management platform functions related to room assignments, occupancy tracking, housing eligibility, enrollment holds, and student account coordination in coordination with the Director of Residential Operations.
• Directly supervise and train resident assistants in problem resolution, team building, and residential programming. Establish clear performance expectations, schedules, and accountability standards for operationally assigned RAs.
• Collaborate with the Director of Residential Operations and campus Assistant Directors to ensure RA assignments are appropriately designated and communicated.
• Initiate and facilitate Residence Life strategic planning, assessment, and team building within the department.
• Assist in the development and implementation of student‑facing residence life processes and procedures consistent with College policy.
• Develop and implement a comprehensive residence life programming model that builds student community, well‑being, and fosters academic, social, cultural, and personal growth.
• Oversee Residence Life professional staff in the student conduct process, supervise Residence Life Managers in adjudication of cases, conduct training, and provide consultation on student conduct issues.
• Participate in recruitment and marketing activities in conjunction with Public Information and Admissions to promote residential living to new and prospective students.
• Represent residential student experience during campus events, including New Student Orientation, Discovery Days, and other recruitment activities.
• Participate and collaborate with College teams (CARE, Prevention, Title IX) as requested.
• Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed and valued.
• Perform other related duties within the division as assigned.
• May be required to perform associated duties, functions, or assignments in other divisions/programs/areas as required.
• Perform other College functions and duties as assigned.
• Must be able to work varied days, hours, shifts, locations, and campuses as required.

• Bachelor’s Degree in education, business, human resources, human development theory, counseling, psychology, sociology, or a related field.
• Two (2) or more years of experience working with students in a college residence life environment.
• Demonstrated effectiveness in overseeing a robust residence life program.
• Ability to organize, develop, and implement student development programs for the benefit of the residential students.
• Ability to manage multiple levels of professional and student staff.
• Experience in budgeting, strategic planning, program and outcomes assessment, and crisis management.
• Ability to help students with college adjustment‑related concerns and provide appropriate referrals.
• Capacity to manage stress and maintain personal and emotional stability in a demanding work environment.
• Effective interpersonal skills, including a demonstrated commitment to diversity and…