General Maintenance Technician HVAC Specialist II

A Brief Overview

Technicians may specialize as a COM (Change of Occupancy Maintenance) or resident service request technician or may be utilized to respond to multiple types of work orders. Associates may not be able to independently troubleshoot and problem-solve more complex residential maintenance issues. Primary responsibility is to perform maintenance functions in the community, including rental units, office buildings, residential areas, grounds, and parking lots.

Perform general maintenance and repair of building structures and associated mechanical, electrical, plumbing, sanitary systems, and equipment. Ensure that all service is performed safely and results in favorable customer feedback which is documented by favorable customer service survey results.

• Identifies, diagnoses, repairs, and conducts advanced troubleshooting of all components of HVAC systems and parts.
• Responds to service calls.
• Complete COM work and other property maintenance requirements like cleaning, painting, interior/exterior decorating and maintenance, lawn maintenance, debris removal, plumbing, electrical work, smoke detector maintenance, repair or replacement of lights, roof repairs, heating/air systems maintenance, appliance repairs, etc.
• Transports, installs, and connects stoves, refrigerators, dishwashers and other electrical and gas appliances.
• Loads and unloads trucks and other conveyances.
• Moves supplies and materials by wheelbarrows or hand trucks.
• Stacks materials for storage or binning.
• Collects refuse and salvageable materials.
• Transports equipment, furnishings, and appliances to job sites.
• Repairs and fabricates window and door screens and frames.
• Digs, fills, and tamps earth excavations.
• Level grounds using pick, shovel, tamper, and rake.
• Shovels concrete.
• Cleans culverts and ditches.
• Cuts tree and brush.
• Operates power tools and lawn mowers.
• Removes floor tile, sheet vinyl, ceramic floor tile, plywood, and damaged drywall.
• Operates power blowers or brooms to clear leaves and debris from rooftops, sidewalks, and driveways.
• Ensures work-site clean up.
• Responds to and completes on-call after-hour emergency and urgent repairs.
• Updates work order status on provided mobile phone to include time, materials, and notes in an accurate and timely manner.
• Completes and submits all required paperwork in an accurate and timely manner.
• Keeps supervisor well-informed of activities, results of efforts, identified and potential problems, etc.
• Recommends corrective actions to supervisor.
• Maintains vehicle and vehicle inventory as prescribed.
• This position requires driving for the Company using either
  1) a Company vehicle, at any frequency from Rarely to Constantly; or,
  2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
• Schedules and performs routine preventative maintenance on all appropriate equipment and tools as directed by Maintenance Supervisor and Community Manager.
• Diagnoses and performs minor or routine maintenance and repairs within homes and throughout the property.
• Inspects and helps coordinate all needed make-ready repairs and services.
• Assists in keeping grounds neat and free of litter.
• Performs any additional duties assigned by Maintenance Supervisor and Community Manager.
• Contributes to a positive team environment and happy resident base.

• High School Diploma or GED required.
• Vocational or Technical training preferred.

• 3-5 years required.

• Computer Literacy
  - Basic familiarity with computers. Navigate at a basic level within web-based applications.
• Written Communications
  - Read, and write in English in order to understand basic instructions and take direction from supervisors;…