Shift Manager

About the Job:

As a Shift Manager, you’ll be the driving force behind our team—leading shifts with energy and passion to meet Taco Bell’s high standards. You’ll take charge, resolve customer concerns, and ensure every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you’ll play a key role in business initiatives and help shape the future of our restaurant.

This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs

Oversee team members' completion of Shift Excellence tasks and maintain clean, neat appearances

Ensure food safety, quality, and accuracy of orders

Resolve customer complaints promptly while maintaining positive customer relations

Provide regular feedback to the GM on team member performance

Offer ongoing, constructive, and positive feedback to team members

Actively participate in training team members

Handle conflicts constructively and work with the GM to achieve resolution

Assist the GM in screening team member candidates

Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor

Oversee proper product preparation, rotation, portioning, cooking, and holding times

Assist the GM with facility maintenance and ensure health and safety standards are always followed

Is This You?1 year of restaurant/retail experience, with 3 months of shift lead experience preferred

Adheres to cash handling, security, inventory, and labor policies

Must be at least 18 years of age Reliable and dependable transportation

Excellent communication, leadership, and organizational skills

Physical dexterity required (ability to move up to 45 lbs. from one area to another)
Strong attendance and punctuality

Ability to operate the cash register and make change for other cashiers

Basic math skills

Maintains customer satisfaction and adheres to health and safety standards

Promotes and champions Taco Bell’s culture and values

Provides constructive feedback to team members

Executes shift duties accurately and efficiently

Promotes equity, inclusion, and belonging

Ensures teammates and customers enjoy a positive experience

Comfortable speaking, reading, and writing in English Work Hard, Play Hard:

Competitive pay Medical benefits

Discounts, swag, and… honestly, too many great benefits to name

Pay Rate: $20.50 per hour - $21.50 per hour
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