Patient Access Specialist; Front Desk Registration) PRN Beaumont Emergency Hospital

Position: Patient Access Specialist (Front Desk Registration) PRN 6am-6pm Thursdays Beaumont Emergency Hospital
Patient Access Specialist

– Job Description Department:
Patient Access Job Status:
Full Time/Part Time/PRNFLSA Status:
Non-Exempt

Reports To:

Patient Access Manager Grade/Level: Amount of

Travel Required:

None Job Type: Administrative Positions Supervised:
None

Work Schedule:

Shift Work POSITION SUMMARYPatient Access Specialist facilitates the registration/admissions procedures for the facilities patients. Obtains all necessary information and is responsible for the completeness and accuracy of all forms, consents, logs and other front desk documents. Collects appropriate payments from patients in accordance with policies and procedures. This position carries out these duties while respecting the dignity and privacy of patients.

ESSENTIAL FUNCTIONS Reasonable Accommodations Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Essential Functions Ability/Performance/Knowledge Expectations Ensure operational readiness of the front desk.

Greet all patients, visitors, and vendors who patron the facility in a welcoming manner. Treat all patients, visitors, other business contacts and staff members professionally and with respect.

Initiate the minimal patient co-pay for all patients in accordance established guidelines with the patient's insurance plans. Collect payment for services in accordance with company policies. Obtain the required patient co-pay in a respectful and dignified manner.

When cash payments are received, place cash in a secure location as directed by management.

Scan documents into the electronic health record (EHR) as directed by management.

Perform daily tasks as a measure to ensure the appropriate and efficient operation of the front desk. Such tasks will include, but not limited to, accurately creating patient registration records, labels and ensuring to the completion of all registration paperwork.

Ability to exercise sound judgment; apply effective written and oral communication techniques with all business contacts to include, but not limited to, patients, employees, vendors, members of administration, and the general public.

Answer phone calls timely and professionally as directed. May be required to route phone calls accurately throughout the facility as needed.

Verify various types of insurance and co-pays in accordance with company policies and procedures.

Perform routine measures to ensure compliance relative to issues applicable to the preservation, accuracy, and completeness of all patient charts.

Reconcile financial logs and cash ledger. Make deposits of cash as needed and ensure that the cash box does not exceed the established cash limits. Make appropriate notations of transactions on the financial log.

Ensure completeness and accuracy of daily patient financial logs. Make corrections of errors and missing information.

Compile data or information as requested.

Maintain confidentiality of patient related issues and medical records outlined by HIPAA and company policies. Maintain confidentiality of company and employee information as outlined in company policies.

Comply with ENTALA standards in the application of front desk registration duties and tasks.

Comply with attendance standards and routinely attend required staff meetings. Able to work various shifts with or without notice.

Remain flexible relative to changing staffing patterns and participate in temporary assignments. May be required to work outside traditional work hours to meet the overall demands of this job.

Ability to prioritize work assignments and to work with limited supervision.

Ability and skill to address various issues related to administration, registration, insurance verification/processes for patients, physicals,…