Control Room Operator

Summary

Under close supervision, maintains control and security of juvenile detainees by observing audio/visual monitors and recorders, responding to fire alarm equipment, and operating electric door locks. Provides support to detention personnel, including word‑processing; assists with day‑to‑day supervision of juveniles and have the ability to respond to emergencies involving juveniles. Receives and interacts with the Public, approves and denies access to Detention facility to staff, law enforcement, attorneys, clergy, and parents of detained juveniles.

• Maintains observation of audio‑visual monitors, coordinates entry and exit to Detention by use of electric strike door lock controls;
• Answers and promptly channels all incoming phone calls and visitors;
• Performs specific outlined tasks in regards to record keeping and maintenance of supplies as instructed by Detention Superintendent and other Supervisors;
• Monitors and controls juveniles, allows or denies Law Enforcement entry and exit from the building, completes data entry, processes identification information, makes identification bracelets for juveniles, types reports, correspondence, etc.;
• Makes all necessary photocopies;
• Assist with data entry work on computer;
• Ability to respond to emergencies involving juveniles;
• Supervises activities of juveniles in holding rooms and other detention areas;
• Provides regular and predictable attendance.

Performs other job related duties, as directed.

High School diploma or GED;
Bachelor’s Degree, Business College or significant number of hours preferred, 6 months to 1 year experience business or related field; operate security sensitive equipment, must be able to utilize word processor with high level of proficiency and operate computer programs specific to facility.

• Must be 21 years of age or older;
• must be able to obtain CPR Certification within 6 months of employment.

• Ability to be trained in total security and control of locked juvenile institution;
• Ability to be trained and skillfully operate a bank of audio/visual monitors and recording equipment;
• Ability to greet the public in a business‑like but warm and pleasant manner;
• Knowledge of Jefferson County Minnie Rogers Juvenile Detention Center policies and procedures and administrative manual or ability to obtain same;
• Knowledge of general office procedures; basic word processing/personal computer software; proper telephone etiquette;
• Skill in understanding and following oral and written instructions and procedures; communicating verbally and in writing;
• Operating standard office equipment; multi‑line telephone system; operating audio‑visual monitors/recorders, using electric door locks, and responding to fire equipment.

Security systems (including locks, fire alarm/sprinkler, camera surveillance). Personal computer/mainframe computer terminal; other general office equipment as needed.

Work requires organizing, accuracy, prioritizing, attention to detail; working as part of a group; flexibility in order to perform a variety of duties; meeting frequent deadlines; performing routine, repetitive duties; working in a stressful environment; dealing with juvenile criminal offenders, including emergency detention situations.

Office duties are performed in a climate controlled environment; must be available to work 2:30 p.m. – 10:00 p.m., including weekends and holidays; overtime when necessary.

Duties require frequent walking, reaching, lifting, carrying, climbing, housekeeping duties, etc.; job duties also include restraining out‑of‑control youth; dealing with emergency situations (medical emergencies, riot, fire, etc.); assisting with security, maintenance, etc., as required.

Jefferson County is an equal opportunity employer. The County does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status (disabled), genetic information, sexual orientation, gender identity or expression, or political affiliation in employment or the provision of services. To request a reasonable accommodation or other assistance, contact a Human Resources representative at (409) 839‑2391, or for the hearing impaired, through RELAY Texas at 1‑800‑735‑2989 or mail your request to 1225 Pearl St.,

Suite 201 Beaumont, Texas 77701.