OIEC - Customer Support Specialist; Customer Servi
Listed on 2026-10-05
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Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Customer Service Rep, Spanish Customer Service
Do you have a passion for public service and enjoy making a difference?
You'll Love The Benefits Of Working At OIEC- 96 hours of accrued vacation a year
- 96 hours of accrued sick leave a year
- 20+ holidays every year
- Career advancement opportunities
- Free parking
- Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)
- Public Service Loan Forgiveness program
- OIEC
** is the state agency that helps injured employees with their Texas workers' compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC's Ombudsman Program.
The Customer Support Specialist (CSS) responds to referrals and assists injured employees with claim-specific questions and provides referrals to social services to other state agencies. The CSS performs routine, administrative support work.
The CSS works under general supervision, with limited latitude for the use of initiative and independent judgment; may occasionally perform higher-level work or assist others in performing such work.
- Travel Required**: 10%
Job Duties This Position
Provides preliminary information and general assistance in claim activities
Verifies, updates, and corrects claim information in a computer system
Reviews and logs receipt of forms, incoming mail, and faxes; documents all customer contact
Attempts to resolve claim disputes by contacting insurance adjusters and/or health care providers
Explains And Provides Information About Rights, Responsibilities, And ServicesRefers unresolved disputes to the appropriate staff
Assists injured employees on the phone or customer walk-ins
Assists with contacting appropriate licensing boards for complaints against health care providers
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