Utility Operator

Job Summary

The Utility Operator is a hybrid role with Emulsions. The primary responsibility is the safe, efficient, and reliable operation of all utilities at our Process Safety Management (PSM) Chemical Production facility. This role requires independent execution of sampling protocols, quality testing, equipment monitoring, chemical dosing, and troubleshooting while maintaining compliance with all safety and environmental regulations. The position includes training responsibilities for backup operators and continuous improvement of utility operations programs.

Key Characteristics

• Technical Expertise with Teaching Ability
  Must possess deep operational knowledge of utility systems, sampling protocols, and troubleshooting procedures and be able to transfer that knowledge to others through training modules and hands-on exercises for backup operators.

• Self-Directed Problem Solver
  Requires strong independent judgment and initiative to identify, diagnose, and resolve routine operational issues without constant supervision. Able to work autonomously within established parameters, recognize out-of-spec conditions, make sound decisions quickly, and manage time across operations, training, and program development.

• Continuous Improvement Mindset
  Forward-thinking with a drive to evolve the utility operations program to mirror best-in-class facilities. Identify gaps, develop new operational rhythms, digitize processes, and dedicate time to program enhancement.

• Cross Functional
  Ability to operate cross-functionally and coordinate with maintenance, operations, logistics, and third-party vendors.

• Value Add Mindset
  Utility management is not a full-time position. When utility operations are nominal, support production and packaging of chemical products as needed.

Duties & Responsibilities

Operations & Monitoring

• Independently collect utility samples from designated sampling points
• Perform basic quality tests and document results before shift departure
• Monitor and maintain all units within normal operating ranges, including adjusting chemical feed rates
• Understand and control key process parameters within established control limits
• Identify and respond to out-of-spec conditions
• Handle routine operational problems independently through established troubleshooting procedures
• Maintain accurate logs and documentation in SAP system

Training & Development

• Train and develop backup operators to achieve independent operation capability
• Guide trainees through unit operating ranges and critical parameters
• Create and conduct hands-on exercises for abnormal condition responses
• Facilitate operator creation of personal reference guides for common issues and solutions
• Assess operator readiness through practical demonstrations
• Review historical problems and notifications, practicing troubleshooting scenarios with trainees
• Coordinate introductions between operators and key equipment vendors during maintenance visits

Program Development & Continuous Improvement

• Advance utility operations program to mirror best practices of mature facilities
• Develop operational rhythms that share responsibilities with general operations
• Assess program gaps and recommend improvements
• Allocate dedicated time weekly to program development initiatives, supported by commercial team
• Digitize all Preventive Maintenance (PM) procedures into SAP
• Support standard operations activities as workload permits
• Participate in continuous improvement initiatives

Equipment & Vendor Management

• Build and maintain relationships with key equipment vendors
• Coordinate with vendors during scheduled maintenance visits
• Utilize SAP for vendor requests, work orders, and maintenance tracking
• Maintain equipment vendor contact list and service history

Safety & Compliance

• Ensure all activities comply with PSM requirements and facility safety protocols
• Participate in safety meetings, audits, and incident investigations
• Maintain required safety certifications and training
• Report all safety concerns, near-misses, and incidents immediately

Production and Logistics Support

• Monitor recording instruments, flow meters, panel lights, and other indicators to verify process condition conformity
• Control or operate chemical processes or…