Collections Officer

Beaumont Community Credit Union is a member-owned financial institution focused on delivering a full range of competitively priced, efficiently delivered financial products and services. The organization emphasizes ultimate member satisfaction through courteous, professional staff supported by sound management and a solid financial foundation. As a trusted primary financial institution for its members, Beaumont Community Credit Union is dedicated to maintaining a strong financial position while building lasting relationships.

The credit union's mission is to contribute to each member's financial success by remaining member driven and community oriented.

The Collections Officer is a full-time, on-site role based in Beaumont, TX. This role is responsible for monitoring delinquent accounts, contacting members by phone, email, and written correspondence to arrange payment plans, and negotiating repayment solutions that align with credit union policies. The Collections Officer will document all member interactions, update account records, and-escalate complex cases as needed while adhering to regulatory and compliance requirements.

Daily responsibilities include collaborating with member service and lending teams, reviewing account histories, preparing reports on past-due accounts, and maintaining a professional, empathetic approach to member communication. The role supports the credit union's goal of preserving strong member relationships while safeguarding financial stability.

• Demonstrated proficiency in debt collection and account recovery processes, including negotiating payment arrangements and handling delinquent accounts.
• Strong analytical skills to review account histories, interpret financial data, and make informed recommendations on collection strategies.
• Excellent customer service skills with the ability to interact respectfully and empathetically with members in challenging situations.
• Clear and professional communication skills, both written and verbal, for member outreach and internal reporting.
• Basic understanding of finance and lending practices, preferably within a credit union or banking environment.
• High attention to detail, strong organizational skills, and the ability to manage multiple accounts and deadlines.
• Familiarity with relevant laws and regulations governing collections and consumer lending is beneficial.
• Proficiency with office software and account management systems; prior experience in financial services or collections is preferred.
• High school diploma or equivalent required; post-secondary education in business, finance, or a related field is an advantage.