Relationship Manager II – Business Banking

• Coordinate relationship management activities with new and existing clients in a book of business
• Grow sales, revenue, and market share against relevant sales goals
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
• Originate, analyze, negotiate, and document credit and non-credit products and services
• Manage risk/return and drive quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Provide ideas and insights based on clients’ needs and financial well-being
• Increase client engagement and loyalty
• Build and manage internal and external relationships, including community and industry relationships
• Acquire new clients and expand existing relationships to enhance the client experience
• Present the full range of PNC products and services to bring the entire bank to clients
• Use reporting and sales tools to identify and convert sales opportunities
• Analyze, evaluate, and mitigate credit risk for more complex credit requests using advanced credit fundamentals and internal credit policies

• University/college degree typically required
• 5+ years of industry-relevant experience
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
• Knowledge of book of business management
• Client relationship building skills
• Knowledge of credit processes and credit products
• Customer engagement skills
• Decision-making skills
• Financial analysis skills
• Ability to identify sales opportunities
• Business acumen
• Client relationship management
• Customer experience management
• Decision making and critical thinking
• Effective communications
• Prospecting
• Selling
• Tech savvy
• No required certifications listed
• No required licenses listed
• Must meet Section 19 of the Federal Deposit Insurance Act requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Demonstrates expertise in client relationship management, financial analysis, and credit processes to drive sales growth and enhance customer engagement. Proven ability to identify and mitigate risks while effectively communicating and building relationships within the industry.

• Client Relationship Management
• Financial Analysis
• Credit Processes
• Sales Opportunity Identification
• Decision Making

• Credit Products
• Financial Analysis Skills
• Sales Tools
• Risk Management
• Business Acumen

• Client Relationship Building
• Effective Communication
• Customer Engagement
• Critical Thinking
• Prospecting

• Book of Business Management
• Client Experience Management
• Regulatory Compliance
• Operational Risk
• Credit Risk

• Reporting Tools
• Sales Tools