Mortgage Loan Servicer

Role
Perform real estate loan servicing, document preparation, processing, and quality control activities. Prepare and maintain real estate loan servicing documents and escrow accounts, ensure the accuracy and integrity of loan data, process mortgage assistance and loan modification requests, manage insurance claims related to mortgage loans, and perform HMDA reporting and compliance activities in accordance with applicable laws, regulations, investor requirements, and credit union policies.

Major Duties and Responsibilities

• Answer members’ questions regarding real estate lending and provide amortization schedules,loan payoffs, loanrates, and other servicing-related information. Explain the disbursement of loan proceed sand review payment schedules to ensure members understand their repayment obligations.
• Maintain accurate and current real estate escrow records. Ensurethe credit unionhas documentation ofpaid property taxesand adequate homeowner sand flood insurance coverage. Process appropriate real estate taxand insurance payments and conduct annual escrow analyses.
• Process and monitor insurance claims relatedto mortgage loans, ensuring timely submission, accurate documentation, appropriate tracking,and follow-upthrough resolution. Coordinate with members, insurance carriers, vendors, and internal departments as necessary to ensure claims are properly documented and resolved.
• Process mortgage assistance applications and evaluate required documentation for completeness and accuracy. Identify missingor incomplete information, communicate outstanding requirements, and ensure applications are processed timely in accordance with established procedure sand applicable regulatory requirements.
• Coordinate and process loan modifications in accordance with established guidelines, policies, investor requirements, and applicable regulatory requirements. Ensure required documentation, approvals, disclosures, and system updates are completed accurately and timely.
• Process payments totitle companies fortitle searches, legalwork, appraisals, andother authorized services related to mortgage loan servicing, ensuring appropriate documentation, authorization, and accuraterecording of expenses.
• Properly maintain loan information in thecore system and complete all required follow-up documentation. Process payroll deductions, distributions, allotments, automated payments, payment corrections, payment coupons, late notices, andother loan servicing transactions. Ensure loan information and servicing transactions are accurately and timely processed in the core system.
• Maintain real estate loan files in accordance with established procedures. Monitor active real estate and interim construction loanfiles to ensure required documentation is obtained and maintained. Prepare correspondence for real estate loan officers, perform notary public duties, prepare satisfactions of mortgage forpaid-off mortgage loans, and ensure paid real estate loan files are cleared and processed timely.
• Perform HMDA reporting and compliance responsibilities by collecting, reviewing, validating, and accurately reporting required mortgage loan data in accordance with theHome Mortgage Disclosure Act (HMDA) and Regulation
  
  C. EnsureHMDA data isentered accurately andtimely into approved systems, identify and resolve discrepancies ordata exceptions, and maintain the integrity and completeness ofHMDA-related information in accordance with applicable reporting requirements and established procedures.
• Perform quality control activities related toreal estate loan servicing, including reviewing loan information and documentation for accuracy, completeness, and compliance with established procedure sand applicable regulatory requirements. Identify discrepancies and take appropriate action toensure timely correction.
• Balance assigned loan servicing general ledger accounts and ensure transactions are accurately recorded and reconciled. Monitor construction loan disbursements, maintain appropriate documentation, and track outstanding requirements through completion.
• Assist with assignments, special projects, process improvements, and other duties as requested by management.
• Maintain compliance withall credit union policies and procedure sand applicable federal and state lawsand regulations, including, but not limitedto, the Bank Secrecy Act, USA PATRIOT Act, Officeof Foreign Assets Control (OFAC) requirements, HMDA, and RegulationC