Shift supervisor, Hospitality ​/ Hotel ​/ Catering

Job Overview

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members.

Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and to pitch in across departments wherever needed.

• Maintain the center’s appearance through established facility cleanliness standards.
• Hold yourself and others accountable for creating a culture of high performance.
• Expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attend weekly manager meetings.
• Communicate clearly and effectively in a variety of mediums using both verbal and written skills.
• Be responsive and empathetic to guest needs; maintain guest focus while driving improvement and innovation.
• Recognize core competencies of Main Event and make decisions to protect the brand.
• Represent Main Event in a professional manner when conducting business.

• 21 years or older.
• Desire for a management career with Main Event.
• Solution-oriented with the ability to problem solve in an ever-changing environment.
• Attention to detail, ability to multi-task, and ability to work under pressure amid distractions and interruptions in a fast-paced environment.
• Excellent customer service and employee relation skills.
• 18 months or more with Main Event or 2+ years in a supervisory role.
• Friendly, professional demeanor.
• Ability to create an amazing guest experience.
• Valid Alcohol Seller/Server and Food Handler certifications.

"What I love most about Main Event is being able to own FUN! Teaching Team members how to become the best they can be and having a great time is the best reward. When our Team members are having fun, our guests are having fun as well. Guests leave with amazing memories and Team members feel accomplished." – M. S., Shift Supervisor, Texas

"I love the atmosphere! I love what Main Event is! I love the fun! As a mother myself, I love seeing kids come in and have a great time, whether it be for a birthday, a family day, or whatever! I love that there is so many different aspects/departments within." – T. G., Party Street Shift Supervisor, Kansas City, Missouri

Salary Range: $10.25 – $17 per hour.

We are an equal opportunity employer and participate in E-Verify in states where required. EEO is the law.