IT Support Specialist

Nav Sav Insurance is searching for an IT Support Specialist to join our rapidly growing team! We are experiencing significant growth and have a SPOT FOR YOU!

We need talented people who will help guide the Nav Sav of tomorrow. Our people bring ambition, passion, and innovation to every area of our company. If this sounds like you, we are ready for you.

• Strong knowledge of computer hardware, software, operating systems, and basic computer programs
• Experience providing technical support and troubleshooting hardware and software issues
• Ability to work effectively in an extremely fast-paced environment
• Understanding of IT help desk practices with a strong emphasis on customer service
• Strong organizational skills and attention to detail
• Ability to manage multiple support requests, equipment shipments, and inventory needs simultaneously
• Microsoft 365 administration experience is a plus
• Experience with VoIP phone systems is a plus
• Previous experience with IT equipment inventory or asset management is preferred

• Serve as the first point of contact for employees seeking technical assistance by phone, email, or help desk ticket
• Perform remote troubleshooting using diagnostic techniques and relevant questions
• Guide employees through the problem-solving process and provide clear technical instruction
• Document technical issues, actions taken, and resolutions within the help desk ticketing system
• Assist with onboarding new employees by creating Microsoft 365 accounts, assigning appropriate permissions, and providing basic hardware and software instruction
• Prepare, configure, package, and ship computers, monitors, phones, and other equipment to new employees
• Maintain accurate inventory records for laptops, monitors, accessories, phones, and other company-issued equipment
• Track equipment assignments, serial numbers, shipment information, and employee acknowledgments
• Monitor inventory levels and communicate when additional equipment or supplies need to be ordered
• Coordinate the return of company equipment from former employees, including providing shipping instructions and tracking outstanding returns
• Inspect, document, and process returned equipment for reuse, repair, replacement, or disposal
• Ensure equipment is properly reset, securely stored, and prepared for reassignment
• Work with Human Resources and company leaders to resolve missing, damaged, or unreturned equipment
• Maintain and update IT procedures, equipment records, FAQs, and knowledge-base documentation
• Assist with company-wide technology projects and equipment deployments as needed
• Travel occasionally depending on project assignments or office support needs

• Competitive salary
• Medical insurance
• Dental and vision insurance
• Supplemental benefits
• Paid time off that begins accruing immediately
• Retirement plan with employer match
• Paid holidays