Manager of Program Administration

About the Role

As the Manager of Program Administration for the Family Hope Centers, you will Shine Hope and provide support toward strategic goals and best practices for Family Hope Centers programs in Texas to ensure alignment with Buckner’s mission, vision, and values. You will also participate in developing and implementing plans to meet overall goals and objectives and demonstrate operational competence for continued program development.

This position requires the candidate to be near a Family Hope Center location in Texas.

• Collaborate with the Senior Director of Family Hope Centers & Family Support Services and program leaders to analyze program needs and assist in program projects as requested to support Family Hope Center programs domestically to meet the program and organizational objectives.
• Provide support for domestic Family Hope Centers & Family Support Services programs and support services to meet strategic goals and processes, ensuring best practices and continuity in collaboration with the Senior Director and program leaders.
• Work effectively with the Manager of Program Administration for Buckner Children and Family Services (BCFS) Operation and Strategic Planning to support BCFS key initiatives and projects as requested by the BCFS Vice President & COO and President.
• Manage technology platforms, the Teams site, and other databases for Buckner services across the state. Provide training for staff as needed.
• Collaborate with the team to help develop and promote quality control initiatives to support existing Continuous Quality Improvement processes for Family Hope Centers & Family Support Services.
• Understand budget requirements and sound financial management, following Buckner policy and procedures. Assist in developing and monitoring the program budget as needed, tracking revenue and expenditures of the program, and reporting this information to the appropriate Director. Assist with billing as needed, including, but not limited to, contractor payments and invoice submissions.
• Manage program compliance in collaboration with leaders to ensure Policy and Procedures and other programmatic processes remain compliant with state, federal, and other regulatory entities.
• Manage project management software for the Family Hope Center and Family Support Services teams by monitoring project completion in the database and communicating project barriers throughout the lifecycle.
• Collaborate across the BCFS organization in support of Family Hope Centers and Family Support Programs to bring consistency and quality best practices across all domestic programs.
• Participate with the BCFS team members to assist in collaboration and program planning as needed.
• Maintain compliance with all Buckner policies, procedures, and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
• Work successfully as part of a team and responsible for developing then maintaining strong working relationships with co-workers.
• Attend and participate in meetings and trainings as required.
• Assist in updating policies and procedures, as needed, to ensure compliance.

• Associate’s Degree in a business administration, project management, or related field of study required.
• Minimum of 3 years prior related business experience required. Experience in social services preferred.
• Requires proficient ability to speak, read and write English professionally.
• Requires ability to multitask and handle multiple projects and effectively prioritize tasks independently.
• Requires excellent organizational, interpersonal, oral, and written communication skills. Requires fine attention to detail and ability to maintain a routine.
• Requires ability to work with sensitive and confidential information appropriately.
• Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
• Requires ability to understand and carry out detailed oral and written instructions.
• Requires ability to demonstrate good hospitality skills including pleasant phone voice and enjoy serving others, meeting clients’ needs.
• Requires…