Utility Operator

Job Summary

The Utility Operator is a hybrid role with Emulsions. The primary responsibility is for the safe, efficient, and reliable operation of all utilities at our Process Safety Management (PSM) Chemical Production facility. This role requires independent execution of sampling protocols, quality testing, equipment monitoring, chemical dosing, and troubleshooting while maintaining compliance with all safety and environmental regulations. The position includes training responsibilities for backup operators and continuous improvement of utility operations programs.

• 1. TECHNICAL EXPERTISE WITH TEACHING ABILITY

  • Must possess deep operational knowledge of utility systems, sampling protocols, and troubleshooting procedures while having the ability to effectively transfer that knowledge to others. This role requires someone who can not only perform independently but also break down complex processes into understandable training modules and hands-on exercises for backup operators.

• 2. SELF-DIRECTED PROBLEM SOLVER

  • Requires strong independent judgment and initiative to identify, diagnose, and resolve routine operational issues without constant supervision. The ideal candidate can work autonomously within established parameters, recognize out-of-spec conditions, make sound decisions quickly, and manage their time effectively across operations, training, and program development responsibilities.

• 3. CONTINUOUS IMPROVEMENT MINDSET

  • Must be forward-thinking with a drive to evolve the utility operations program from its current state to mirror best-in-class facilities. This includes proactively identifying gaps, developing new operational rhythms, digitizing processes, and dedicating time to program enhancement rather than simply maintaining the status quo. The role demands someone who sees beyond daily tasks to build sustainable, scalable systems.

• 4. CROSS FUNCTIONAL

  • Must be able to operate cross functionally. The role requires the ability to work successfully/ coordinate with maintenance, operations, logistics, and third party vendors routinely.

• 5. VALUE ADD MINDSET

  • Utility management is not a full time position. When utility operations are nominal/not requiring intervention, it’s important to remain busy and support other groups. This is typically by supporting production, primarily in the production/ packaging of chemical products.

• Operations & Monitoring:
  • Independently collect utility samples from all designated sampling points
  • Perform basic quality tests and document results before shift departure
  • Monitor and maintain all units within normal operating ranges, including the adjustment of chemical feed rates
  • Understand and control key process parameters within established control limits
  • Identify and respond appropriately to out-of-spec conditions
  • Handle routine operational problems independently through established troubleshooting procedures
  • Maintain accurate logs and documentation in SAP system

• Train and develop backup operators to achieve independent operation capability
• Guide trainees through each unit's normal operating ranges and critical parameters
• Create and conduct hands-on exercises for identifying and responding to abnormal conditions
• Facilitate operator creation of personal reference guides for common issues and solutions
• Assess operator readiness through practical demonstrations
• Review historical problems and notifications, practicing troubleshooting scenarios with trainees
• Coordinate introductions between operators and key equipment vendors during maintenance visits

• Advance utility operations program to mirror best practices of mature facilities
• Develop operational rhythms that effectively share responsibilities with general operations
• Assess program gaps and recommend improvements
• Allocate dedicated time weekly to program development initiatives, supported by commercial team
• Digitize all Preventive Maintenance (PM) procedures into SAP system
• Support standard operations activities as workload permits
• Participate in continuous improvement initiatives

• Build and maintain relationships…