Assistant Store Manager; Bilingual

Assistant Store Manager (Bilingual) – Title Max, Beaumont, TX

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential. If you’re ready to build confidence, learn the business, and move up quickly with a company that invests in your future, this is the next step.

Hourly wage: $16.00 per hour. Pay is part of our total compensation package.

• Paid on‑the‑job training and comprehensive new hire program.
• Access to robust learning management system with e‑learning modules.
• Cross‑brand training across eleven brands nationally.
• Enrollment in key holder program to enhance leadership potential.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical insurance options including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) with generous company match.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits: dental, vision, short‑term & long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance.
• Free access to mental health resources & life coaching through Employee Assistance Program.
• Free access to discount marketplace with nationwide and local retailers.
• Paid time off that grows with you, starting at 12 days first year.

Based on current benefit offering, which is subject to change. Certain benefits are governed by plan documents with eligibility requirements.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate and process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, to prevent loss and charge‑off accounts.
• Maintain customer information in POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside the office, including vehicle appraisals, store errands, and external marketing.
• Meet performance standards via business‑to‑business partnerships, referrals, and hosting events.
• Implement office security protocols, opening and closing procedures, and manage vault and cash drawer.
• Ensure compliance with company policies and laws; conduct audits, create reports, and compile financial data.
• Monitor store appearance and cleanliness; schedule maintenance services.
• Work efficiently in a fast‑paced environment; handle multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full‑time schedule, including weekends. Full‑time includes at least 40 hours per week. Store hours and minimum hours may change at the company’s discretion.

• Bilingual (English/Spanish).
• High school diploma or equivalent.
• Minimum one year of customer service, sales, or retail experience.
• At least 3 months of supervisory/key holder or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS systems, Microsoft Office, and other computer systems.
• At least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle for use during work; mileage compensated.
• Background check required, performed in accordance with applicable law.
• Physical ability to stand up to 90% of the time, move up to 25 pounds, and operate mechanical controls.

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.