Part Time Sales Team Leader - Beaumont, TX

Job Summary

Assists Store Management with in‑store supervision including directing personnel. Provides effective leadership to all associates. Displays the highest level of customer service in all areas. This position will function as a front‑line member of the Retail Store Leadership Team at our Fountain Plaza location in Beaumont, TX.

• Resolve guest issues effectively.
• Keep the supervisor informed of product, guest, and/or personnel issues.
• Monitor and approve guest’s returns in accordance with retail policies.
• Monitor associates’ guest service levels and provide feedback as needed.
• Utilize the GUESTS program when interacting with guests on the sales floor or phone and when handling guest‑owned jewelry.
• Prepare and review supply orders from the JAC warehouse and place orders for other items through the applicable purchasing channels.
• Perform leadership responsibilities for store opening and closing duties.
• Provide leadership and training to associates with an emphasis on guest service and sales; coordinate regular associate training and/or seasonal training and delegate assignments to associates.
• Assist in the annual inventory process, ensuring compliance with established procedures; assist in inventory cycle counting, adjustments, shipping and receiving of merchandise; notify corporate and retail personnel of inventory issues.
• Participate in conducting regularly scheduled store meetings.
• Implement plans to effectively participate in company special events and/or promotions.
• Develop and conduct team‑building activities.
• Monitor product trends and changes in retail and communicate to the District Manager.

• Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultrasonic unit, small tools, and any related chemicals to complete in‑store services; be able to train staff to operate all service area equipment and small tools.
• Ensure product care services meet or exceed operational standards.
• Ensure company security procedures are used to protect assets.
• Consistently demonstrate strong written and verbal communication skills; have a strong attention to detail and a high degree of organizational skills.
• Be able to multitask in a fast‑paced environment.
• Observe all safety regulations; participate in all safety training; report all unsafe conditions to the appropriate company personnel.
• Adhere to all company policies including attendance guidelines, freedom from harassment, and all electronic communication guidelines.

• Perform staging, setup, maintenance, and replacement of display items using the visual merchandising guide parameters.
• Assist store management in maintaining company standards for overall store presentation.

• Assume a lead role in the absence of other leadership team members.
• Build and maintain effective relationships with internal and external stakeholders.
• Collaborate with both departmental and cross‑functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization.
• Assist in other areas as assigned by the supervisor.

• High school degree or equivalent with at least one year of retail or customer service experience is preferred; previous supervisory experience is preferred.
• Pass a background check and an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning employment.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Management retains the right to assign or reassign duties and responsibilities to this job at any time.