Systems Inside Sales Specialist

Job Title:

Systems Inside Sales Specialist Duties And Responsibilites

• Prepare proposals/quotes including product (Control Systems) sizing, selection and pricing to assist Outside Sales in selling Distributive Control Systems products and services.
• Interact with customers on a day-to-day basis providing technical, commercial and general sales support.
• Evaluate RFQ’s for testing, documentation and technical content to ensure proposed solutions meet customer requirements.
• Evaluate customer requirements and identify opportunities for optimizing margin and expanding scope of products/services supplied.
• Manage workload and engage available internal and external resources as required to meet customer deadlines.
• Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.
• Proactively follow up with customers on quotations achieving a high hit rate of conversion to orders and ensuring customer satisfaction.
• Participate in customer meetings as required to ensure clear communication of customer requirements.
• Work with Customer Sales Assistant in post award activities to ensure customer expectations are exceeded and drive customer satisfaction.
• Develop and maintain a high level of technical proficiency with products represented.
• Develop and maintain a high level of proficiency with internal business system and principal supplied sizing tools.
• Develop and maintain awareness of all products and services provided by Scallon Controls to identify opportunities for expanding scope of supply.
• Assist Outside Sales in achieving the strategic goals of assigned accounts.
• Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.
• Performs other duties and required.

• BS/BA degree preferred or combination of applicable education and experience.
• Advanced technical knowledge/understanding of Control Systems, PLC, Flow Computers. or programmable / configurable automation systems.

• 3-5 years as an inside sales representative or equivalent in a technical sales environment.
• Strong written and verbal communication skills.
• High level of PC proficiency including MS Office, principal supplied software, internal business system and internet.
• Demonstrated ability to communicate and coordinate with a cross section of other employees, principals, and customers.
• Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
• Excellent problem solving skills.
• Strong interpersonal skills and the ability to work as part of a team.
• Strong time management skills including ability to multi-task.
• Demonstrated attention to detail.
• High ethical standards in dealing with customers and principals.
• Good self-management skills to include dependability, initiative, innovation, professionalism and organization skills.