Eligibility Supervisor

Make an Impact as an Eligibility Supervisor

You will work within Child Care Assistance, a program of Child Care Group  that manages child care subsidies in support of working parents and quality initiatives to improve early education for children throughout Dallas, Jefferson, Harden, and Orange counties in Texas. You will oversee the process of eligibility and case management of work item requests to ensure positive employment outcomes and will be responsible for coaching and monitoring each employee to ensure that timelines, benchmarks, and performance standards are met and in accordance with federal, state, and local guidelines.

Founded in 1901, Child Care Group ’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. Child Care Group  believes that children do better as their parents do better. When families thrive, communities succeed.

Child Care Group  offers a generous benefits package including Paid Parental Leave, 12 Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

• SERVICE – Lead with a servant’s heart
• PROFESSIONALISM – Perform our best every day
• INTEGRITY – Do what is right
• RESPECT – Treat each other the way we wish to be treated
• INCLUSION – Value individual differences
• TEAMWORK – Communicate and collaborate to achieve our goals

• Supervises the daily operations of work item processing and determines work schedules to ensure adequate coverage to meet or exceed the expected benchmarks.
• Supervises direct reports including Eligibility Specialists, and occasionally temporary employees.
• Actively participates in hiring, developing, and reviewing employees and their performance.
• Oversees Eligibility Specialists to maintain productivity standards, including motivating and encouraging staff.
• Ensures compliance with all CCG policies and procedures including but not limited to EEO/Affirmative Action, ADA, Conduct, Conflict of Interest, Solicitation and Safety and ensures all staff supervised complies with all CCG policies and procedures.
• Performs complex administrative duties requiring oversight, attention to detail and analysis.
• Analyzes workflow reports, to ensure the team is functioning on the highest level.
• Researches more advanced customer issues.
• Monitors performance measures to meet goals for delivery of service.
• Provides monthly monitoring of eligibility review, and work item processing to insure that benchmarks are met.
• Provides feedback on strengths and opportunities, as well as handle all performance related issues as required by CCG policy.
• Assess team processes and implements improvement strategies when needed.
• Reports to senior management on team accomplishments, achievements, and productivity.
• Answers questions that Eligibility Specialists will have when processing work item requests.
• Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
• Occasionally represents CCA at community educational fairs, conferences, parent seminars or orientations, other community agencies and provider meetings as assigned.
• Will be required to schedule staff to attend the required sessions as needed.
• Assists with special projects and performs other duties as assigned.

• Equivalent to graduation from a four‑year college or university with major coursework related to the area of assignment and three years of experience within or related to the program assignment; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
• Certified Workforce Professional preferred.
• One or more years experience in a task lead or supervisory role.
• Comprehensive working knowledge of non‑profit, government, or workforce programs concepts, practices, and procedures.
• Excellent customer service skills and two or more years in a customer service environment required.
• Ability to handle pressure and work in a fast‑paced atmosphere.
• Positive attitude, excellent interpersonal and active…