Case Managers Disaster Recovery

• Primary
  
  Location:
  
  US - Houston, TX - 800 Gessner Rd
• Compensation: USD 25 - USD 28 - hourly

AECOM is seeking experienced and professional Community Development Block Grant – Disaster Recovery (CDBG‑DR) Case Managers to join our team in providing applicant intake, outreach, and case management services across 27 Texas counties:
Anderson, Bell, Brazoria, Caldwell, Cooke, Dallas, Denton, Fort Bend, Galveston, Guadalupe, Hardin, Hays, Henderson, Hockley, Jasper, Kaufman, Liberty, Matagorda, Montgomery, Newton, Polk, San Jacinto, Smith, Tyler, Trinity, Walker, Wharton.

The CDBG‑DR Case Manager will coordinate and oversee services and provide support for program applicants. This position partners with disaster‑affected individuals or families. The Case Manager serves as the primary point of contact, assisting the applicant in navigating program requirements to address housing recovery needs. Travel to regional and satellite locations will be required, up to 100 miles roundtrip, 2‑3 times per week;

must reside within commuting distance of the assigned office.

• Perform outreach, intake and assessments of program applicants and gather required documentation to establish program eligibility.
• Maintain a caseload of applicants and keep regular and required contacts to adhere to program guidelines.
• Maintain a high standard to protect applicants’ information and provide excellent customer service.
• Maintain client‑related data systems, including case notes and completion of record entries on a timely basis; upload and correctly categorize applicant documents.
• Provide timely updates to applicants regarding case status and next steps.
• Attend meetings and trainings provided by the Program, internal and external; attend pre‑construction and key release events with applicants.
• Assist applicants with temporary relocation selections, when applicable.
• Attend program‑related community, coalition and committee meetings as assigned; network and advocate for applicants and their housing needs.
• Work collaboratively with Team, Team Lead and Program Management to meet program goals and performance targets.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family and individual.
• Maintain a complete understanding of all applicable Program policies, procedures and requirements.
• Other duties as assigned.

• High School + 4 Years of case management experience, preferably in a housing recovery program; or experience as a case manager or customer service representative with skills transferrable to a housing recovery program or relevant experience or demonstrated equivalency of experience and/or education.
• Must pass a state and federal criminal history/security background check.
• Must pass a pre‑employment drug screen.
• Valid US Driver’s License for travel to various regional and satellite locations to support project task assignments and scope of work; travel requirement of up to 100 miles roundtrip, 2‑3 times per week; must reside within commuting distance of the assigned office. For positions with driving responsibilities, motor vehicle records are reviewed as part of AECOM’s background check process to ensure compliance with the Company’s driving standards.
• Ability to operate computer applications (Microsoft Outlook, Word and Excel); proficient in virtual collaboration (Microsoft Teams, etc.).

• Demonstrate strong personal accountability and independent work ethic; show initiative and responsibility for work on behalf of clients; reliable and self‑sufficient in managing workload.
• Strong organizational, written and verbal communication skills.
• Prior experience working with Community Development Block Grant programs.
• Bilingual English/Spanish or English/Vietnamese desirable.
• Advanced time management skills resulting in high levels of organization, productivity and effectiveness.
• Detail oriented and the ability to multi‑task efficiently.
• Strong ability to work independently and maintain flexibility with work schedule.

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.

Comprehensive benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well‑being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.