Coordinator, Financial Aid Systems & Service

Coordinator Position

The Coordinator provides exceptional student-focused customer service, expert guidance to students and parents, and critical systems integration support for the Admissions, Operations, and Financial Aid offices. Additionally, the Coordinator provides administrative support for the Vice President of Enrollment and Marketing. Strong abilities to think critically, problem-solve, and pay attention to detail are essential. The Coordinator reports directly to the Director of Financial Aid.

Essential Responsibilities:

(These essential responsibilities are those the individual must be able to perform unaided or with the assistance of reasonable accommodation.)

• Financial Aid Office Operations and Student Support:
  • Serves as the primary point of contact for students, parents, faculty, staff, and external partners to manage inquiries, assist visitors, oversee correspondence, and ensure timely follow-up communication.
  • Oversees Office of Financial Aid communications, including the general email and voicemail account, written correspondence, phone inquiries, and Teams interactions.
  • Assists with student portal access issues, document collection, and file uploads.
  • Conducts initial document verification for federal financial aid compliance.
  • Tracks and processes external aid sources, including OVR and outside scholarships.
  • Coordinates with external organizations and scholarship agencies to facilitate student eligibility.
  • Maintains office organization by overseeing file systems, scheduling advising appointments, and coordinating outreach efforts such as mailings, texts, and batch letters.
• Systems Integration Support:
  • Performs system integration functions related to EdConnect, Slate, Jenzabar, and PowerFAIDS.
  • Maintains new student aid processes and generates reports to support office operations.
  • Regularly imports leads for recruitment.
  • Monitors shared Admissions email inbox.
  • Executes daily system maintenance processes to maintain data integrity.
  • Assists with processing received Admissions documents such as transcripts, test scores, references etc.
  • Supports audits, compliance reviews, reporting, and data management.
• Support of the Vice President Enrollment and Marketing:
  • Assists the VPEM with communication, managing the divisional calendar, and coordinating meetings.
  • Manages travel and outreach schedules of VPEM.
  • Supports the VPEM in prioritizing tasks and outreach related to new partnership development.
  • Records and follows up with weekly outstanding items from divisional and leadership meetings.
• Performs other related duties as assigned.

Exhibits behavior that is consistent with and supportive of Geneva's mission, vision, core values, and standards of conduct:

• Geneva Mission Statement: Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.
• Vision Statement: Geneva College will inspire students to integrate faith in Christ into all aspects of life in the real world, and to serve faithfully within their callings for Christ and Country.
• Core Values:
  • Serve with grace
  • Pursue Godly wisdom
  • Foster academic strength
  • Engage culture faithfully
  • Inspire vibrant hospitality
  • Honor one another
• Standards of Conduct: Employees of Geneva College will affirm upon hire, and annually thereafter, their promise to abide by the College's Standard of Conduct Policy. All employees must conduct their personal affairs so there can be no opportunity for unfavorable reflections upon the Christian beliefs and mission of the College, either expressed or implied. It is expected that employees will conduct themselves in a manner consistent with biblical standards, values, and character.
  
  These standards of personal conduct do not apply to family members and/or friends of the employee.

Job Requirements - Administrative:

• General: Individuals must possess the knowledge, skills, and abilities listed or are able to explain and demonstrate that they can perform the essential responsibilities of the job, with or without reasonable accommodations in order to safely perform the essential responsibilities of the job.
• Physical: Must be able to perform the…