Lead Customer Service Representative

Store 2743166: 111 McMillen Avenue, Beaver Falls, Pennsylvania 15010

Shift Availability

Evenings

Job Type

Full time

ESSENTIAL DUTIES:

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Customer Satisfaction:
Provides prompt excellent customer service in a courteous, friendly and attentive manner.

* Greets customers as they enter the area and thanks customers as they leave.

* Gives assistance and offers suggestions or recommendations to the customer.

* Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.

* Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.

* Reports to work on time and follows the dress and appearance code.

Facility Condition:
Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:

* Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.

* Inspects store facilities and equipment for safety, cleanliness, and proper working order.

* Contacts maintenance for repair when needed.

Merchandising:
Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries.

* Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.

* Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

Sales Controls:
Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.

Financial Controls:
Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.

* Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.

* May receive and sign vendor deliveries and verify quality and quantity of product.

* Follows Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls:
Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.

* Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.

* Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.

* Assists with counseling of employees and provides feedback to help employees improve performance.

* May provide direction for managing the fast food service area of the store.

* Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.

Security Controls:
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.

* Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Administrative:
Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.

* Keeps and ensures all employees keep accurate time keeping records.

* May take inventory of supplies and equipment.

* Attends job-related meetings (may be required to work irregular hours).

* Provides regular and predicable onsite attendance.

* Complete daily store reports and other duties as assigned by the Store Manager.

JOB REQUIREMENTS:

* High school diploma or GED preferred.

* Experience in retail sales preferred.

* Ability to work with the equipment, tools and materials listed above.

* Ability to work as scheduled including arriving to work on time.

* Ability to communicate information and ideas so others will understand.

* Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.

* Ability to perform essential duties and physical functions described below.

* Ability to work…